CSR/Teller- Richmond, KY- Full Time

Fifth Third Bancorp
Richmond
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Confidentiality","Risk awareness","Sound judgment"]

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, addressing questions, and guiding them to the right bank partners for consultative conversations. Handle extensive cash transactions while maintaining accurate records, confidentiality, and adherence to policies and procedures. Support efficient daily office operations, manage customer issues professionally, and consistently elevate and report risks to protect the bank and deliver a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller- Richmond, KY- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, addressing questions, and guiding them to the right bank partners for consultative conversations. Handle extensive cash transactions while maintaining accurate records, confidentiality, and adherence to policies and procedures. Support efficient daily office operations, manage customer issues professionally, and consistently elevate and report risks to protect the bank and deliver a positive customer experience.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening, asking questions, and guiding customers to appropriate financial solutions.
  • •Follow up on customer questions, find solutions to issues, and respond in a timely manner.
  • •Perform daily office responsibilities and work with the platform team to maintain efficient office operations.
  • •Maintain accurate balancing records, identify and correct outages, and enlist help as needed.
  • •During customer interactions, identify needs and refer customers to bankers and business partners using tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Comfort interacting with the public confidently and professionally, including adherence to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment for problem resolution.
Education:High School
Skills:Customer serviceCommunicationConfidentialityRisk awarenessSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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