Systems Analyst I (Active Secret Clearance) - 1st Shift position - Monday – Friday (7:00 AM – 3:00 PM)

Akima
United States
Workplace: OnsiteFull timeUSD 50,000 - 55,000 annuallyFunction: Product ManagementSkills: ["Incident management","Service delivery","Troubleshooting","Conflict resolution","Communication","Documentation","SLA/KPI performance","Research"]

Support sustainment and incident management for DoD Emergency Management services, including Mass Warning Notification, E-911, Common Operating Picture, Giant Voice, and Audio-Visual Notification Systems. Monitor and meet SLA/KPI performance, document and troubleshoot incidents reported by emergency responders, and resolve issues impacting access and system functionality. Maintain ticketing tools, analyze service-level performance, and coordinate with engineering, security, and systems administration teams to improve support and usability.

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FursaFursa
Akima
Akima
1 month ago

Systems Analyst I (Active Secret Clearance) - 1st Shift position - Monday – Friday (7:00 AM – 3:00 PM)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support sustainment and incident management for DoD Emergency Management services, including Mass Warning Notification, E-911, Common Operating Picture, Giant Voice, and Audio-Visual Notification Systems. Monitor and meet SLA/KPI performance, document and troubleshoot incidents reported by emergency responders, and resolve issues impacting access and system functionality. Maintain ticketing tools, analyze service-level performance, and coordinate with engineering, security, and systems administration teams to improve support and usability.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Support sustainment of DoD Emergency Management systems (Mass Warning Notification, E-911, Common Operating Picture, Giant Voice, and Audio-Visual Notification Systems), including hardware/software operations and maintenance.
  • •Provide incident management services in strict adherence to SLA metrics and KPIs.
  • •Document, coordinate, and troubleshoot technical questions and incidents reported by emergency responders, including access issues and suspected security incidents.
  • •May train end-users on resolution steps via self-service or other teams, following separation of duties.
  • •Administer and maintain the ticket management tool and analyze/report service level performance for continuous process improvement.
Travel: Low travel

Pay and Benefits

Salary: USD 50,000 - 55,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •Active DoD Secret Clearance is required.
  • •Security+ CE (willing to obtain after starting).
  • •Network+ (willing to obtain after starting).
  • •Knowledge of or willingness to learn Emergency Management systems (E911, MWN, etc.).
  • •Demonstrated experience with Service Delivery / Incident Management Process and strong written/verbal communication, troubleshooting, and conflict resolution skills.
Experience:DoDEmergency managementGovernmentIT service managementIncident management
Skills:Incident managementService deliveryTroubleshootingConflict resolutionCommunicationDocumentationSLA/KPI performanceResearch
Certifications:Security+ CENetwork+
Languages:English
Tech Stack:E-911Mass Warning Notification (MWN)Common Operating PictureGiant VoiceAudio-Visual Notification SystemsTicket management toolSpreadsheetDatabasesSmart cardsTokens

Eligibility

Security Clearance:DoD Secret

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website