NTT

4 months ago

BPO Customer Care Senior Representative

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Last checked: 4 hours agoStatus: Live

Reposted: first listed 4 hours ago

Job Summary

Handle inbound customer calls for credit card inquiries, transactions, account maintenance, and Tier 1 online support. Provide courteous, well-informed responses while reading and updating customer information in the system to identify needs and determine next steps. Analyze customer-provided details, follow escalation procedures for complaints, and ensure accurate documentation and complete required call activities. Stay current on program and corporate products while meeting quality service standards.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage inbound customer calls for credit card inquiries, transactions, account maintenance, and Tier 1 online support.
•Respond to customer inquiries professionally and courteously using accurate, well-informed information.
•Read and update customer information in the system while identifying customer needs through customer contact.
•Analyze inquiry details and take appropriate next steps; recommend options/solutions using sound judgment and flexibility.
•Adhere to escalation procedures, maintain up-to-date program/product knowledge, and complete required documentation and call activities.

Key Requirements

•Excellent verbal and written communication skills.
•Fluent in English.
•Demonstrated analytical and problem-solving skills.
•Working knowledge of PCs and strong keyboarding skills (min 25 wpm with 95% accuracy).
•Experience working in a call center customer service role; financial services experience is an asset.

Experience:Call centerFinancial services

Skills:CommunicationAnalytical thinkingProblem-solvingTeamworkCustomer serviceAttention to detailTime managementFlexibility

Languages:English

Tech Stack:PCKeyboarding

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT