Vetcove

4 weeks ago

Customer Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and scale the CX organization for a fast-growing veterinary software platform. Drive onboarding, training, process optimization, and cross-functional collaboration to deliver exceptional multichannel support and a superior customer experience for thousands of veterinary professionals.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Act as the “Voice of CX", raising key needs during planning
•Partner with Leadership to understand the business processes, pain points, and goals of the organization
•Manage a team of support associates, provide training, onboarding, and measure performance
•Interview and help scale the support team
•Maintain and promote company best practices and standards for support

Pay and Benefits

Salary: USD 70,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kVisionRemote WorkPaid Leave

Key Requirements

•3+ years of experience in customer experience
•1+ years of management experience
•Knowledge of Intercom or similar ticketing systems
•Experience in multichannel support operations (chat, email, phone)
•Excellent written and verbal communication skills

Experience:3+ yearsVeterinaryAnimal healthSaaS

Skills:CommunicationLeadershipCollaborationEmpathyProblem-solving

Tech Stack:Intercom

Company Brief

Vetcove

Operates an online marketplace and procurement platform for veterinary clinics, aggregating products and suppliers to simplify ordering, compare pricing, and streamline supply management for animal health practices.

Industry: Procurement Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Founded: 2015

Website LinkedIn

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Vetcove

4 weeks ago

Customer Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Act as the “Voice of CX", raising key needs during planning
•Partner with Leadership to understand the business processes, pain points, and goals of the organization
•Manage a team of support associates, provide training, onboarding, and measure performance
•Interview and help scale the support team
•Maintain and promote company best practices and standards for support

Pay and Benefits

Salary: USD 70,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kVisionRemote WorkPaid Leave

Key Requirements

•3+ years of experience in customer experience
•1+ years of management experience
•Knowledge of Intercom or similar ticketing systems
•Experience in multichannel support operations (chat, email, phone)
•Excellent written and verbal communication skills

Experience:3+ yearsVeterinaryAnimal healthSaaS

Skills:CommunicationLeadershipCollaborationEmpathyProblem-solving

Tech Stack:Intercom

Company Brief

Vetcove

Industry: Procurement Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Founded: 2015

Website LinkedIn