Account Manager, Europe (Cairo-based)

Agoda
Cairo
Full timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship management","Negotiation","Analytical thinking","Communication","Self-management"]

Remotely manage a portfolio of 75–100 hotel partners in the mid-tail segment, building strong relationships through calls, emails, and virtual meetings. Drive partner engagement and improve supply metrics by analyzing performance and recommending solutions. Activate Agoda products and promotions, track deal outcomes, and ensure documentation is completed. Own quarterly coverage targets and serve as the escalation point for partner issues using Agoda’s digital tools and training resources.

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FursaFursa
Agoda
Agoda
2 days ago

Account Manager, Europe (Cairo-based)

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Last checked: 8 hours agoStatus: Live

Job Summary

Remotely manage a portfolio of 75–100 hotel partners in the mid-tail segment, building strong relationships through calls, emails, and virtual meetings. Drive partner engagement and improve supply metrics by analyzing performance and recommending solutions. Activate Agoda products and promotions, track deal outcomes, and ensure documentation is completed. Own quarterly coverage targets and serve as the escalation point for partner issues using Agoda’s digital tools and training resources.
Location: Cairo
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and grow a portfolio of 75–100 hotel partners in the mid-tail segment.
  • •Build and maintain partner relationships remotely through calls, emails, and virtual meetings.
  • •Improve supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.
  • •Activate Agoda products and promotions, track deal performance, and document outcomes.
  • •Ensure at least 90% quarterly portfolio coverage and handle partner escalations within the assigned portfolio.

Key Requirements

  • •Minimum 4 years’ experience in account management, business development, or supply/e-commerce.
  • •Strong relationship management and negotiation skills with proven B2B engagement success.
  • •Analytical mindset with experience using data to drive decisions and performance outcomes.
  • •Comfort with digital-first work, including remote portfolio management and CRM/call tools.
  • •Self-driven and organized ability to manage a large hotel portfolio independently.
Experience:4+ years
Skills:Relationship managementNegotiationAnalytical thinkingCommunicationSelf-management
Languages:English
Tech Stack:AvayaHubSpotSHSDSCRM toolsPlaybooks

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn