Dynamics ERP F&O Service Delivery Manager (Managed Services)

Avanade
Sydney, Melbourne
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsSkills: ["Leadership","Communication","Negotiation","Problem-solving","Analytical skills"]

Lead service delivery for managed Dynamics ERP F&O engagements, acting as the primary liaison for assigned clients and partnering closely with Shared Services Delivery. Monitor delivery performance, troubleshoot issues, and coordinate resolutions to maximize uptime and user experience. Provide service delivery reporting and actionable insights, drive revenue growth through upsell/cross-sell, and champion client feedback to improve service and innovation. Work within delivery governance and toolsets to enhance rigor.

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Avanade
Avanade
4 days ago

Dynamics ERP F&O Service Delivery Manager (Managed Services)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead service delivery for managed Dynamics ERP F&O engagements, acting as the primary liaison for assigned clients and partnering closely with Shared Services Delivery. Monitor delivery performance, troubleshoot issues, and coordinate resolutions to maximize uptime and user experience. Provide service delivery reporting and actionable insights, drive revenue growth through upsell/cross-sell, and champion client feedback to improve service and innovation. Work within delivery governance and toolsets to enhance rigor.
Location: Sydney, Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationships.
  • •Monitor service delivery performance, troubleshoot issues, and coordinate rapid resolution to maximize uptime and user experience.
  • •Provide regular service delivery reports covering system health, service metrics, and actionable insights.
  • •Drive revenue growth by identifying upselling and cross-sell opportunities.
  • •Champion client interests and feedback within Avanade to drive service improvements and innovation.

Key Requirements

  • •Minimum 3 years’ experience in client success or account management within an MSP or IT services environment.
  • •Provide strong leadership to ensure high-quality service delivery and operational excellence for clients.
  • •Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximize uptime and user experience.
  • •Communicate effectively and explain complex technical concepts to non-technical audiences.
  • •Strong negotiation, problem-solving, and analytical skills focused on IT solutions and service delivery.
Experience:3+ yearsMSPIT services
Skills:LeadershipCommunicationNegotiationProblem-solvingAnalytical skills
Tech Stack:Dynamics ERP F&OIT services

Eligibility

Nationality:Australian National

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn