Policy Benefits Assistant Manager (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Supervisory","Analytical","Problem solving","Communication","Adaptability"]

Oversee daily operations of the Policy Benefits Section in Kuala Lumpur, ensuring efficient, accurate processes and exceptional customer care. Lead a team, monitor workflows, drive improvements, manage payments (Surrender, Maturity, Withdrawal, Cancellation) and coordinate with IT/Finance/Customer Experience to meet regulatory and KPI targets, while supporting training and UAT for enhancements.

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Zurich Insurance
Zurich Insurance
6 months ago

Policy Benefits Assistant Manager (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Oversee daily operations of the Policy Benefits Section in Kuala Lumpur, ensuring efficient, accurate processes and exceptional customer care. Lead a team, monitor workflows, drive improvements, manage payments (Surrender, Maturity, Withdrawal, Cancellation) and coordinate with IT/Finance/Customer Experience to meet regulatory and KPI targets, while supporting training and UAT for enhancements.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise the day-to-day activities of the policy benefits payment process (Surrender, Maturity, Withdrawal, Cancellation) for Life and Family Takaful, ensuring timely and accurate completion.
  • •Verify and approve payment transactions within the set authority limit, upholding compliance and quality standards.
  • •Coach and develop team members through coaching, training, and feedback to drive high performance.
  • •Attend to enquiries and resolve complaints related to Policy Benefits to ensure a positive customer experience.
  • •Lead projects or assignments focused on process improvement, automation, and digitalisation to streamline operations and enhance system efficiency.

Key Requirements

  • •Education: Degree with relevant experience
  • •Experience: Minimum 5 years in Insurance / Takaful Industry
  • •Supervisory skill
  • •Analytical skills
  • •Problem solving skills
Experience:5+ yearsInsuranceTakaful
Education:Bachelor's
Skills:SupervisoryAnalyticalProblem solvingCommunicationAdaptability
Languages:English

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn