Support Engineer, U.S. Government Support

GitLab
United States
Workplace: RemoteFull timeUSD 95,200 - 160,800 annuallyFunction: Government & Public AdministrationSkills: ["Technical troubleshooting","Documentation","Communication","Collaboration","Problem-solving"]

Support U.S. public sector customers running GitLab in highly secure, constrained environments, including FedRAMP-authorized and air-gapped deployments. Triage and resolve complex issues by investigating logs and performance with strong Linux fundamentals, reproducing edge cases with sanitized data, and partnering across Product, Development, and Infrastructure. Create reusable documentation, improve support workflows and internal troubleshooting tools, and participate in on-call rotations and pairing sessions.

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FursaFursa
GitLab
GitLab
3 days ago

Support Engineer, U.S. Government Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support U.S. public sector customers running GitLab in highly secure, constrained environments, including FedRAMP-authorized and air-gapped deployments. Triage and resolve complex issues by investigating logs and performance with strong Linux fundamentals, reproducing edge cases with sanitized data, and partnering across Product, Development, and Infrastructure. Create reusable documentation, improve support workflows and internal troubleshooting tools, and participate in on-call rotations and pairing sessions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Collaborate with public sector customers and U.S. government agencies to diagnose, troubleshoot, and resolve complex issues under strict security and compliance constraints.
  • •Perform deep investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, tracing issues across infrastructure, application, and code paths.
  • •Create and update reusable documentation and support content to improve self-service and reduce repeated issues.
  • •Participate in pairing sessions and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes.
  • •Contribute to building internal support tools and workflows, including automation and troubleshooting utilities, and participate in weekday/weekend on-call rotations.

Pay and Benefits

Salary: USD 95,200 - 160,800 annually
Perks:Paid LeaveParental LeaveEquityLearning Budget

Key Requirements

  • •Must be a United States Citizen to be eligible for this position due to government security requirements.
  • •Experience managing customer-facing cases end-to-end (inquiry, triage, reproduction, escalation, and resolution).
  • •Strong Linux systems administration knowledge to troubleshoot performance and configuration issues in complex environments.
  • •Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment/troubleshooting in self-managed or air-gapped environments.
  • •Ability to use scripting languages (preferably Ruby or Bash) and work within MVC frameworks (preferably Ruby on Rails) to investigate and resolve issues.
Experience:DevSecOpsGovernmentPublic sectorFedRAMPAir-gappedRegulated environmentsSupport
Skills:Technical troubleshootingDocumentationCommunicationCollaborationProblem-solving
Languages:English
Tech Stack:LinuxCommand lineStraceGitLab internalsGitCI/CDRubyBashRuby on RailsChatOpsGitLab DuoAI gatewayOpenShiftKubernetesDISA STIGSELinuxFedRAMP

Eligibility

Nationality:US National

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn