MDI Relationship Manager

Fiserv
California, Nebraska, Florida, Arizona
Workplace: RemoteFull timeUSD 65,400 - 139,300 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Relationship management","Consultative selling","Negotiation","Strategic planning","Communication"]

Manage a portfolio of Minority Depository Institution clients using a strategic, consultative approach to strengthen executive relationships and drive retention and growth. Serve as the primary client point of contact, lead contract renewals and renegotiations, identify expansion opportunities across business lines, and partner with internal teams to resolve issues and improve customer satisfaction. Monitor portfolio performance and retention risk while supporting solution positioning in the banking and payments space.

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FursaFursa
Fiserv
Fiserv
1 week ago

MDI Relationship Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Manage a portfolio of Minority Depository Institution clients using a strategic, consultative approach to strengthen executive relationships and drive retention and growth. Serve as the primary client point of contact, lead contract renewals and renegotiations, identify expansion opportunities across business lines, and partner with internal teams to resolve issues and improve customer satisfaction. Monitor portfolio performance and retention risk while supporting solution positioning in the banking and payments space.
Location: California, Nebraska, Florida, Arizona
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for assigned clients and build relationships with executive and senior-level leaders.
  • •Lead contract renewals and renegotiations to retain client relationships and deliver profitable outcomes.
  • •Identify opportunities to expand revenue by aligning client needs and Fiserv solutions across multiple lines of business.
  • •Collaborate with internal sales support, marketing, service, and account management teams to address client needs and support operations.
  • •Monitor client satisfaction, retention risk, and portfolio performance to meet or exceed revenue, profit, and customer experience goals.
Travel: Extensive travel

Pay and Benefits

Salary: USD 65,400 - 139,300 annually
Equity and Bonus:Equity
Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability Insurance401k MatchTuition AssistancePaid Parental

Key Requirements

  • •3+ years of experience managing and growing client relationships, including developing cross-functional strategies that drive revenue growth and retention.
  • •Experience in banking, payments, or financial services working with client portfolios and executive stakeholders.
  • •Proven experience leading consultative sales, contract renewals, and negotiations with measurable results.
  • •Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook) for client communication, reporting, and business planning.
  • •Bachelor’s degree or higher in business, finance, marketing, or a related field, or equivalent combination of education and experience (military experience accepted).
Experience:3+ yearsFintechPaymentsFinancial services
Education:Bachelor's in business, finance, marketing, or related field
Skills:Relationship managementConsultative sellingNegotiationStrategic planningCommunication
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlookSalesforce

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn