Store Manager - Harrods All Concessions (London, , GB)

Burberry
London
Workplace: OnsiteFull timeFunction: OtherSkills: ["Leadership","Coaching","Communication","Clienteling","Strategic thinking"]

Lead Burberry’s Harrods store business, shaping a high-performing culture that elevates the client experience and drives sustainable commercial growth. Combine strategic thinking with hands-on leadership to strengthen clienteling practices, improve operational standards, and deliver exceptional luxury execution. Recruit, coach, and develop talent while building capability and succession plans. Serve as a visible brand ambassador and maintain compliance, presentation, and day-to-day excellence in a fast-paced luxury retail environment.

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Burberry
Burberry
1 day ago

Store Manager - Harrods All Concessions (London, , GB)

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Job Summary

Lead Burberry’s Harrods store business, shaping a high-performing culture that elevates the client experience and drives sustainable commercial growth. Combine strategic thinking with hands-on leadership to strengthen clienteling practices, improve operational standards, and deliver exceptional luxury execution. Recruit, coach, and develop talent while building capability and succession plans. Serve as a visible brand ambassador and maintain compliance, presentation, and day-to-day excellence in a fast-paced luxury retail environment.
Location: London
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a high-performing store team, creating a culture of accountability, collaboration, and excellence.
  • •Drive commercial performance by identifying growth opportunities, maximising client engagement, and delivering against business objectives.
  • •Champion a client-first approach by establishing exceptional clienteling practices that strengthen loyalty and long-term relationships.
  • •Recruit, coach, and develop talent, building capability and succession plans to support future growth.
  • •Ensure operational excellence across the business, maintaining the highest standards of execution, compliance, and presentation.

Key Requirements

  • •Proven experience as a Store Manager, Store Director, or equivalent senior retail leader within a luxury retail environment.
  • •Demonstrable success leading large teams and improving performance through effective coaching, development, and leadership.
  • •Strong clienteling expertise with a track record of building lasting client relationships and driving client-led growth.
  • •Commercially astute—able to balance strategic priorities with day-to-day operational execution.
  • •Confident operating in fast-paced luxury retail environments, ideally within a leading department store setting such as Harrods.
Experience:Luxury retail
Skills:LeadershipCoachingCommunicationClientelingStrategic thinking

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn