Venue Guest Experience Manager

Live Nation Entertainment
Florida
Workplace: OnsitePart timeFunction: Hospitality & Food ServiceExperience: 1-3 yearsSkills: ["Service","Public speaking","Meeting facilitation","Communication","Problem-solving","Organization","Flexibility"]

Lead employee engagement and guest service initiatives at the Midflorida Credit Union Amphitheatre by administering venue programs that build a positive, service-first culture. Plan communications like newsletters and day-of-show materials, oversee the employee break area and recognition efforts, and serve as a service-focused training and coaching leader. Drive fan-focused initiatives, complete day-of-show/post-show reporting, and partner with venue leadership on continuous process improvements.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Venue Guest Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead employee engagement and guest service initiatives at the Midflorida Credit Union Amphitheatre by administering venue programs that build a positive, service-first culture. Plan communications like newsletters and day-of-show materials, oversee the employee break area and recognition efforts, and serve as a service-focused training and coaching leader. Drive fan-focused initiatives, complete day-of-show/post-show reporting, and partner with venue leadership on continuous process improvements.
Location: Florida
Workplace: Onsite
Employment Type: Part time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Plan, coordinate, and implement employee engagement activities including newsletters, day-of-show information sheets, and related communication tools.
  • •Manage employee care and experience by maintaining the employee break area and facilitating ongoing employee appreciation efforts and events.
  • •Administer the employee recognition program and serve as a culture leader by recognizing service wins and building a “ONE-CREW” mentality.
  • •Act as a venue leader for service-focused employee training systems and help facilitate on-site staff training with other venue leaders.
  • •Develop fan-focused initiatives for service recovery, surprise and delights, and guest milestones; manage day-of-show/post-show reporting and help create action plans for service improvements.

Key Requirements

  • •1-3 years or more of experience in a comparable role.
  • •Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva.
  • •Strong communication skills, including public speaking or meeting facilitation.
  • •Maintain composure and organization in a hectic, loud environment.
  • •Able to do constant physical activity and lift up to 30 lbs using proper techniques.
Experience:1-3 years
Skills:ServicePublic speakingMeeting facilitationCommunicationProblem-solvingOrganizationFlexibility
Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointCanvaMicrosoft Office Suite

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor