Venue Guest Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead employee engagement and guest service initiatives at the Midflorida Credit Union Amphitheatre by administering venue programs that build a positive, service-first culture. Plan communications like newsletters and day-of-show materials, oversee the employee break area and recognition efforts, and serve as a service-focused training and coaching leader. Drive fan-focused initiatives, complete day-of-show/post-show reporting, and partner with venue leadership on continuous process improvements.

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Plan, coordinate, and implement employee engagement activities including newsletters, day-of-show information sheets, and related communication tools.
•Manage employee care and experience by maintaining the employee break area and facilitating ongoing employee appreciation efforts and events.
•Administer the employee recognition program and serve as a culture leader by recognizing service wins and building a “ONE-CREW” mentality.
•Act as a venue leader for service-focused employee training systems and help facilitate on-site staff training with other venue leaders.
•Develop fan-focused initiatives for service recovery, surprise and delights, and guest milestones; manage day-of-show/post-show reporting and help create action plans for service improvements.

Key Requirements

•1-3 years or more of experience in a comparable role.
•Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva.
•Strong communication skills, including public speaking or meeting facilitation.
•Maintain composure and organization in a hectic, loud environment.
•Able to do constant physical activity and lift up to 30 lbs using proper techniques.

Experience:1-3 years

Skills:ServicePublic speakingMeeting facilitationCommunicationProblem-solvingOrganizationFlexibility

Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointCanvaMicrosoft Office Suite

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

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Live Nation Entertainment

1 week ago

Venue Guest Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Plan, coordinate, and implement employee engagement activities including newsletters, day-of-show information sheets, and related communication tools.
•Manage employee care and experience by maintaining the employee break area and facilitating ongoing employee appreciation efforts and events.
•Administer the employee recognition program and serve as a culture leader by recognizing service wins and building a “ONE-CREW” mentality.
•Act as a venue leader for service-focused employee training systems and help facilitate on-site staff training with other venue leaders.
•Develop fan-focused initiatives for service recovery, surprise and delights, and guest milestones; manage day-of-show/post-show reporting and help create action plans for service improvements.

Key Requirements

•1-3 years or more of experience in a comparable role.
•Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva.
•Strong communication skills, including public speaking or meeting facilitation.
•Maintain composure and organization in a hectic, loud environment.
•Able to do constant physical activity and lift up to 30 lbs using proper techniques.

Experience:1-3 years

Skills:ServicePublic speakingMeeting facilitationCommunicationProblem-solvingOrganizationFlexibility

Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointCanvaMicrosoft Office Suite

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website