Customer Support Manager

Qureos
New York
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Coaching","Communication","Problem-solving","Conflict resolution"]

Lead and mentor a customer support team for a home health care organization, driving an empathetic, high-quality client experience. Create and implement customer service standards, manage complex escalations and complaints, and track performance metrics using customer interaction data. Collaborate with clinical and operational teams to support seamless care, organize ongoing training, and report team and client satisfaction results to senior leadership.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
3 months ago

Customer Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead and mentor a customer support team for a home health care organization, driving an empathetic, high-quality client experience. Create and implement customer service standards, manage complex escalations and complaints, and track performance metrics using customer interaction data. Collaborate with clinical and operational teams to support seamless care, organize ongoing training, and report team and client satisfaction results to senior leadership.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop the customer support team to foster a collaborative environment.
  • •Develop and implement customer service policies, procedures, and standards to improve client experience.
  • •Handle complex escalated client enquiries, complaints, and resolution with empathy and professionalism.
  • •Set team objectives and performance metrics, monitor progress, and provide regular feedback and coaching.
  • •Collaborate with clinical and operational teams and organize ongoing training; prepare reports on team performance and client satisfaction.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Proven experience managing customer support or leading a customer support team.
  • •Exceptional leadership, coaching, and team-building skills.
  • •Strong verbal and written communication skills with empathetic customer interaction.
  • •Ability to resolve problems and conflicts professionally, including sensitive escalated situations.
  • •Familiarity with CRM software and other customer support tools; healthcare or home health care experience is desirable.
Experience:HealthcareHome health careSocial care
Skills:LeadershipCoachingCommunicationProblem-solvingConflict resolution
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn