Guest Services- PT- MGM Music Hall Fenway

Live Nation Entertainment
Boston
Workplace: OnsitePart timeUSD 16 - 20 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Teamwork","Judgment"]

Protectively interact with guests at MGM Music Hall Fenway to provide information and assistance that ensure an enjoyable experience. Deliver exemplary customer service, adapt to guest needs, refer unresolved grievances to the right departments, and solicit sales of additional services or products. Maintain accurate records of guest interactions, inquiries, complaints, and actions taken, while supporting other tasks assigned by the Operations Manager.

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Live Nation Entertainment
Live Nation Entertainment
1 month ago

Guest Services- PT- MGM Music Hall Fenway

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Protectively interact with guests at MGM Music Hall Fenway to provide information and assistance that ensure an enjoyable experience. Deliver exemplary customer service, adapt to guest needs, refer unresolved grievances to the right departments, and solicit sales of additional services or products. Maintain accurate records of guest interactions, inquiries, complaints, and actions taken, while supporting other tasks assigned by the Operations Manager.
Location: Boston
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty
  • •Adapt to customer needs to ensure expectations are met or exceeded
  • •Refer unresolved customer grievances to designated departments
  • •Solicit sales of new or additional services or products
  • •Keep records of customer interactions, including inquiries, complaints, and actions taken

Pay and Benefits

Salary: USD 16 - 20 hourly

Key Requirements

  • •High School Diploma or equivalent
  • •At least 2 years in customer service and communications
  • •Strong strategic thinking and creative problem-solving skills
  • •Excellent verbal, written, and interpersonal communication skills
  • •Ability to handle constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting
Education:High School
Skills:Customer serviceCommunicationProblem-solvingTeamworkJudgment

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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