Fiserv

20 hours ago

ECS Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Process high-volume client credit card requests by following standardized procedures. Use automated bot workflows for routine cases, and perform detailed manual review and data validation across multiple applications when automation can’t complete a request. Ensure accurate, timely handling of manual credit card processing, follow compliance-focused operating procedures, escalate inquiries needing additional review, and communicate clearly with internal stakeholders and clients as workflows change.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage recurring client inquiries by following established patterns and documented workflows.
•Use automated bot workflows and related tools to support automated processing of routine requests.
•Perform manual review and processing when bots are unavailable or unable to resolve inquiries.
•Complete manual credit card processing requests accurately and within expected timeframes while following documented procedures for compliance and efficiency.
•Research and validate request data across multiple applications, identify items needing additional review, escalate appropriately, and communicate clearly with stakeholders and clients.

Key Requirements

•At least 5 years of experience in a process-driven operations role focused on completing client requests accurately and on time.
•Strong verbal and written English communication skills.
•Excellent attention to detail and accuracy, with the ability to follow documented processes and standard operating procedures.
•Comfortable working across multiple systems and applications and handling prioritized work in a transactional, process-driven environment.
•Familiarity with workflow automation tools and knowledge of credit card processing or merchant services.

Experience:5+ yearsCredit card processing

Skills:Attention to detailAccuracyCommunicationOrganizational skillsTime management

Languages:English

Tech Stack:Microsoft OfficeWorkflow automationBots

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

20 hours ago

ECS Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage recurring client inquiries by following established patterns and documented workflows.
•Use automated bot workflows and related tools to support automated processing of routine requests.
•Perform manual review and processing when bots are unavailable or unable to resolve inquiries.
•Complete manual credit card processing requests accurately and within expected timeframes while following documented procedures for compliance and efficiency.
•Research and validate request data across multiple applications, identify items needing additional review, escalate appropriately, and communicate clearly with stakeholders and clients.

Key Requirements

•At least 5 years of experience in a process-driven operations role focused on completing client requests accurately and on time.
•Strong verbal and written English communication skills.
•Excellent attention to detail and accuracy, with the ability to follow documented processes and standard operating procedures.
•Comfortable working across multiple systems and applications and handling prioritized work in a transactional, process-driven environment.
•Familiarity with workflow automation tools and knowledge of credit card processing or merchant services.

Experience:5+ yearsCredit card processing

Skills:Attention to detailAccuracyCommunicationOrganizational skillsTime management

Languages:English

Tech Stack:Microsoft OfficeWorkflow automationBots

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn