CMDB Implementation Specialist

NTT
United States
Full timeUSD 123,172 - 205,288Function: IT Operations (Systems/Network Admin)Experience: 10+ yearsSkills: ["Analytical","Communication","Documentation","Facilitation","Standards development"]

Implement and govern an enterprise Configuration Management Database (CMDB) to support CMDB planning, CI modeling, and best-practice execution. Elicit stakeholder requirements, analyze and migrate data sources, define CMDB classes/attributes and relationships, and integrate with discovery, ticketing, and monitoring tools. Ensure data quality with validation and UAT, establish reporting/KPIs, and drive adoption through training, workshops, and ongoing CMDB support in large regulated environments.

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FursaFursa
NTT
NTT
5 days ago

CMDB Implementation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Implement and govern an enterprise Configuration Management Database (CMDB) to support CMDB planning, CI modeling, and best-practice execution. Elicit stakeholder requirements, analyze and migrate data sources, define CMDB classes/attributes and relationships, and integrate with discovery, ticketing, and monitoring tools. Ensure data quality with validation and UAT, establish reporting/KPIs, and drive adoption through training, workshops, and ongoing CMDB support in large regulated environments.
Location: United States
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Elicit stakeholder needs across application owners, IT operations, and security to identify required CIs, attributes, and inter-CI relationships.
  • •Document business requirements into functional/non-functional artifacts such as use cases, user stories, and acceptance criteria.
  • •Define CMDB classes and attributes and establish relationships to accurately represent the environment, including normalization and standardization for consistency.
  • •Map CMDB processes (Incident, Change, Problem, Asset) and specify data governance and integration requirements with discovery tools, ticketing systems, and monitoring.
  • •Define data quality rules/metrics, plan and conduct UAT, and develop reporting/KPIs; provide training and ongoing CMDB support.

Pay and Benefits

Salary: USD 123,172 - 205,288
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •US Citizenship.
  • •Ability to obtain a CBP BI.
  • •Minimum 10 years of Information Technology experience.
  • •Minimum 5 years of enterprise ITSM/CMDB/configuration management experience, including CMDB planning, modeling, governance, and data quality frameworks.
  • •Experience designing CI classes, relationships, and lifecycle management for complex organizations.
Experience:10+ years
Skills:AnalyticalCommunicationDocumentationFacilitationStandards development
Certifications:ITIL v4ITIL v5
Tech Stack:ServiceNowServiceNow CMDBAutomated discoveryCSDMITSM

Eligibility

Security Clearance:CBP BI

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn