Account Manager - East Coast

Steno
United States
Workplace: RemoteFull timeUSD 75,000 - 85,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Client communication","Relationship building","Organization","Problem-solving","Judgment"]

Own relationships with a portfolio of law firm clients as the primary point of contact from start to finish. Manage scheduling, reschedules, cancellations, and service additions while meeting deadlines. Proactively prevent issues and handle high-priority requests with calm professionalism, collaborating with Account Executives on strategic accounts and client handoffs. Communicate across clients and internal teams, use cloud tools including Google Workspace and Slack, and help drive improvements through customer feedback.

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Steno
Steno
5 hours ago

Account Manager - East Coast

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own relationships with a portfolio of law firm clients as the primary point of contact from start to finish. Manage scheduling, reschedules, cancellations, and service additions while meeting deadlines. Proactively prevent issues and handle high-priority requests with calm professionalism, collaborating with Account Executives on strategic accounts and client handoffs. Communicate across clients and internal teams, use cloud tools including Google Workspace and Slack, and help drive improvements through customer feedback.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end client relationship as the primary point of contact for a portfolio of law firm clients.
  • •Manage engagement operations including scheduling jobs, handling reschedules, cancellations, and service additions.
  • •Prevent issues before they escalate and respond to high-priority requests with calm professionalism.
  • •Collaborate with Account Executives on strategic accounts and participate in client handoffs to provide white-glove service.
  • •Keep clients and internal teams updated, owning the full flow of information across accounts.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually
Perks:Health InsuranceDentalVisionEquity

Key Requirements

  • •3+ years of Account Management or Customer Success experience, ideally in legal services.
  • •Strong ability to build trust with clients and communicate/influence at all levels, including executive leadership.
  • •Highly organized and able to juggle multiple accounts while staying detail-focused.
  • •Experience with KPI-driven accountability (e.g., retention, churn, accounts touched, SLA/quality).
  • •Available during core Eastern Time business hours (approximately 8am–5pm ET) with occasional evenings/weekends as needed.
Experience:Legal services
Skills:Client communicationRelationship buildingOrganizationProblem-solvingJudgment
Tech Stack:Google WorkspaceSlack

Company Brief

Steno
Provides AI-driven transcription and workflow tools for legal professionals to capture, organize, and search deposition and hearing transcripts, aiming to streamline note-taking and evidence management in legal proceedings.
Industry: LegalTech
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