Associate, Account Management

Delivery Hero
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Interpersonal communication","Negotiation","Relationship building","Structured work","Teamwork"]

Build and strengthen relationships with partner restaurant chains through regular, in-person communication with restaurant managers. Renegotiate contract terms such as commission rates and minimum basket size, and drive adoption of backlink/splash pages to convert online traffic into more orders. Help improve aftersales operations and the CRM workflow, onboard new top partners to the corporate menu booklet, and ensure consistent high customer experience post-integration.

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Delivery Hero
Delivery Hero
1 day ago

Associate, Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Build and strengthen relationships with partner restaurant chains through regular, in-person communication with restaurant managers. Renegotiate contract terms such as commission rates and minimum basket size, and drive adoption of backlink/splash pages to convert online traffic into more orders. Help improve aftersales operations and the CRM workflow, onboard new top partners to the corporate menu booklet, and ensure consistent high customer experience post-integration.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage and enhance work relationships with partner restaurant chains through regular, personal contact with restaurant managers.
  • •Renegotiate contract conditions (e.g., commission rate, minimum basket size) on a regular basis.
  • •Convince restaurant managers to implement backlinks and/or splash pages to convert online traffic into additional orders.
  • •Design and improve the aftersales process by streamlining operations and the CRM system.
  • •Find, convince, and onboard top partner restaurants to join the corporate menu booklet, and monitor order evolution and customer experience after integration.

Key Requirements

  • •Bachelor’s degree graduate.
  • •Preferably 1–3 years of lead or account management experience, preferably in food and beverage.
  • •Great interpersonal and communication skills, with strong negotiation skills.
  • •Ability to contact and convince restaurant managers and thrive in building relationships with clients.
  • •Ability to work structured and efficiently organize partner communications, with follow-up endurance and perseverance.
Experience:1-3 yearsFood and beverages
Education:Bachelor's
Skills:Interpersonal communicationNegotiationRelationship buildingStructured workTeamwork
Languages:EnglishFilipino
Tech Stack:CRM

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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