Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive revenue through high-volume outbound calls to Canada-based prospective and existing customers. Promote telecom plans, upgrades, bundles, and retention offers, using consultative selling to understand needs and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections professionally and maintaining accurate CRM records. Ensure compliance with scripts, quality, and process standards to maximize both customer experience and revenue.

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FursaFursa
NTT
NTT
1 month ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to Canada-based prospective and existing customers. Promote telecom plans, upgrades, bundles, and retention offers, using consultative selling to understand needs and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections professionally and maintaining accurate CRM records. Ensure compliance with scripts, quality, and process standards to maximize both customer experience and revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers
  • •Promote telecom products (plans, upgrades, bundles, retention offers)
  • •Understand customer needs and recommend tailored solutions
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •1–2 years of experience, with BPO/sales preferred
  • •Graduate (flexible based on communication skills)
  • •Strong communication with a neutral/clear English accent
  • •Sales mindset with persuasive ability and active listening/customer empathy
  • •Basic system/CRM handling
Experience:1-2 yearsBPOSales
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn