Care Advisor- Medical (Cairo, EG)

Allianz
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer-first mindset","Managing priorities","Data/AI tool adoption"]

Serve as the first point of contact for customers and healthcare providers for medical and insurance inquiries. Provide guidance on medical case reviews and authorization requests, handle questions related to policy coverage, claims, and hospital admissions, and manage complaints across phone, email, and live chat. Ensure accurate documentation, quality and service-level adherence, and collaborate with internal teams to support resolution and customer satisfaction, including NPS targets.

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FursaFursa
Allianz
Allianz
2 days ago

Care Advisor- Medical (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers and healthcare providers for medical and insurance inquiries. Provide guidance on medical case reviews and authorization requests, handle questions related to policy coverage, claims, and hospital admissions, and manage complaints across phone, email, and live chat. Ensure accurate documentation, quality and service-level adherence, and collaborate with internal teams to support resolution and customer satisfaction, including NPS targets.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional guidance on medical case reviews and authorization requests by phone.
  • •Respond to inquiries on policy coverage, claims, hospital admissions, and customer complaints.
  • •Deliver customer service across phone, email, live chat, and other communication channels.
  • •Ensure cases are handled within service levels and quality standards and document interactions accurately.
  • •Collaborate with internal teams and Care Centre Management to ensure seamless support and contribute to NPS targets.

Key Requirements

  • •Medical background is mandatory.
  • •6 months to 3 years of professional experience.
  • •Prior customer-facing experience is highly desirable.
  • •Insurance industry experience is an advantage; contact/call center experience is preferred.
  • •Strong communication and interpersonal skills with proficiency in Microsoft Office (Word, Excel).
Experience:InsuranceContact centerHealthcare
Skills:CommunicationInterpersonal skillsCustomer-first mindsetManaging prioritiesData/AI tool adoption
Languages:English
Tech Stack:Microsoft OfficeWordExcelEmailLive chatPhoneAI-enabled service platformsArtificial intelligenceMachine learningData analyticsCloud-based technologies

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn