Floor Manager - Eastland (Melbourne, AU)

Sephora
Melbourne
Workplace: OnsiteFull time33.37+ hourlyFunction: Administration & Executive AssistanceSkills: ["Leadership","Mentoring","Coaching","Communication","Data-driven decision-making"]

Lead daily operations at the Eastland store as a Floor Manager and Client Experience Lead, shaping an elevated Sephora client experience. Manage and coach a team of 20+ beauty advisors to drive KPIs and sales performance, using reporting data for operational decisions. Partner closely with store leadership on back-of-house activities, onboarding, and continuous development, while role-modeling Sephora’s prestige, inclusive brand culture.

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Sephora
Sephora
1 month ago

Floor Manager - Eastland (Melbourne, AU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead daily operations at the Eastland store as a Floor Manager and Client Experience Lead, shaping an elevated Sephora client experience. Manage and coach a team of 20+ beauty advisors to drive KPIs and sales performance, using reporting data for operational decisions. Partner closely with store leadership on back-of-house activities, onboarding, and continuous development, while role-modeling Sephora’s prestige, inclusive brand culture.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Shape the client experience and lead a dynamic team as the Floor Manager (Client Experience Lead).
  • •Drive a high-performance selling culture to exceed KPIs and elevate team capabilities through coaching and development.
  • •Use and interpret reporting data to inform operational decisions in collaboration with store leadership.
  • •Facilitate open communication, provide feedback, and maintain consistent dialogue with the wider management team.
  • •Oversee client and team matters in a fast-paced environment and make critical store decisions.

Pay and Benefits

Salary: 33.37 hourly
Perks:Parental LeaveLife InsuranceGym MembershipStore Discounts

Key Requirements

  • •Extensive retail management experience, including profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
  • •Proficiency using the Microsoft Office Suite for data interpretation and daily reporting.
  • •Hands-on leadership on the sales floor to motivate, coach, and empower team members.
  • •A proven track record of exceeding sales targets and KPIs with a results-oriented mindset.
  • •Availability to work a rotating roster, including late nights, weekends, and public holidays.
Experience:Retail
Skills:LeadershipMentoringCoachingCommunicationData-driven decision-making
Tech Stack:Microsoft Office SuiteKPIs

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn