Technical Account Manager

Ambient.ai
Missouri
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Problem-solving","Relationship-building","Teamwork"]

Technical Account Manager at Ambient.ai drives post-sale success for F500 enterprise customers by guiding onboarding, implementation, testing, and training, while aligning goals, KPIs, and renewal opportunities. The role blends technical engagement (networking, cloud, AI/ML) with consultative problem solving, stakeholder management, and cross-functional collaboration to maximize product value and customer expansion.

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FursaFursa
Ambient.ai
Ambient.ai
1 year ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Technical Account Manager at Ambient.ai drives post-sale success for F500 enterprise customers by guiding onboarding, implementation, testing, and training, while aligning goals, KPIs, and renewal opportunities. The role blends technical engagement (networking, cloud, AI/ML) with consultative problem solving, stakeholder management, and cross-functional collaboration to maximize product value and customer expansion.
Location: Missouri
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Take ownership of the customer’s success from post-signature to renewal, defining goals, success criteria, and KPIs and reporting progress.
  • •Drive technical implementation, product configuration, and onboarding, guiding setup, training, testing, and deployment for seamless integration.
  • •Become an expert on the Ambient.ai platform and related technologies, including networking, cloud infrastructure, and AI/ML.
  • •Capture and convey customer feedback to enable product and service improvements.
  • •Engage business leaders to identify opportunities to expand footprint and depth of engagement.
  • •Collaborate with marketing to showcase customer references and case studies.
Travel: Medium travel

Pay and Benefits

Perks:Health Insurance401kEquity

Key Requirements

  • •7+ years in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments
  • •Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation)
  • •Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
  • •Strong program management skills with experience managing projects at large enterprise companies with multiple stakeholder complexity
  • •Excellent verbal and written communication & presentation skills
Experience:7+ yearsEnterprise SaaSSecurityAI/MLStartup
Skills:CommunicationProblem-solvingRelationship-buildingTeamwork
Tech Stack:VLANsLinuxNetworkingMLAGIP addressingCloudAI/ML

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Ambient.ai
Provides AI-powered video analytics and computer vision solutions that transform CCTV footage into actionable insights for physical security and operations, helping enterprises detect incidents and optimize workforce and safety processes.
Industry: Security Services
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn