People Operations Systems Administrator

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: People, HR & TalentSkills: ["Troubleshooting","Process adherence","Documentation","Organization","Prioritization"]

Manage a Tier 2 portfolio of recruiting systems during CDMX business hours, troubleshooting issues and resolving requests through established support channels. Support recruiting workflows and job/requisition updates while monitoring queue health, service levels, and recurring problems. Partner with People Systems to deliver improvements, create runbooks and self-service guidance, and assist with release testing and escalations across tools used by recruiters worldwide.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stripe
Stripe
14 hours ago

People Operations Systems Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage a Tier 2 portfolio of recruiting systems during CDMX business hours, troubleshooting issues and resolving requests through established support channels. Support recruiting workflows and job/requisition updates while monitoring queue health, service levels, and recurring problems. Partner with People Systems to deliver improvements, create runbooks and self-service guidance, and assist with release testing and escalations across tools used by recruiters worldwide.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent

Key Responsibilities

  • •Manage and resolve Tier 2 support requests, providing clear requester updates, case records, and handoff notes.
  • •Troubleshoot recruiting systems including DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, BrightHire, Qualtrics, Eightfold, and Greenhouse.
  • •Process recruiting workflow requests such as assessment updates, job-posting changes, candidate record updates, and approved offer amendments.
  • •Monitor request volume, aging, service-level expectations, and recurring issues to identify risks and improvement opportunities.
  • •Create runbooks, templates, knowledge-base content, intake forms, and self-service guidance; participate in release testing and partner on escalations requiring People Systems expertise.

Key Requirements

  • •Experience in recruiting operations, People operations, service delivery, systems support, customer support, or a similar operations environment, including managing a request queue, ticketing system, or case-management process.
  • •Ability to troubleshoot system issues, follow defined processes, document work clearly, and know when to escalate.
  • •Strong attention to detail, organization, follow-through, and prioritization skills with clear, timely updates.
  • •Experience handling confidential candidate/recruiting/employee information with discretion and comfort learning enterprise systems across multiple tools.
  • •Experience with Jira, Salesforce, or a comparable ticketing/case-management tool, plus professional fluency in English.
Experience:Recruiting operationsPeople operations
Skills:TroubleshootingProcess adherenceDocumentationOrganizationPrioritization
Languages:EnglishSpanish
Tech Stack:DocuSignGemLinkedIn Talent InsightsHackerRankHarverBrightHireQualtricsEightfoldGreenhouseJiraSalesforce

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor