Associate Account Manager (Madrid) - Portugués Avanzado

Fresha
Madrid
Workplace: OnsiteFull timeEUR 35,000 - 45,000Function: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Consultative selling","Relationship building","Communication","Data analysis","Proactivity"]

Manage and grow a portfolio of partner salons in Spain by driving FreshaPay activation and meeting monetization KPIs. Educate customers on the platform, optimize their profiles, and provide tailored consultancy to maximize revenue. Deliver an exceptional experience through clear communication and video meetings, and partner with Sales, Onboarding, and Product teams to share customer insights and improve future releases. Use consultative selling to understand needs and convert accounts into active users.

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Fresha
Fresha
1 month ago

Associate Account Manager (Madrid) - Portugués Avanzado

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of partner salons in Spain by driving FreshaPay activation and meeting monetization KPIs. Educate customers on the platform, optimize their profiles, and provide tailored consultancy to maximize revenue. Deliver an exceptional experience through clear communication and video meetings, and partner with Sales, Onboarding, and Product teams to share customer insights and improve future releases. Use consultative selling to understand needs and convert accounts into active users.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Cumplir KPIs de monetización educando a clientes sobre el valor de Fresha e incorporándolos como usuarios activos de FreshaPay.
  • •Optimizar perfiles y asesorar a los salones para maximizar ingresos usando las herramientas de Fresha.
  • •Gestionar una cartera de clientes (Socios) y fomentar una experiencia excepcional mediante videollamadas y comunicación clara.
  • •Colaborar con equipos de Ventas y Onboarding para asegurar una excelente experiencia desde el primer contacto y en el crecimiento del cliente.
  • •Usar técnicas de venta consultiva para comprender necesidades y asegurar que los clientes aprovechen las funciones de la plataforma.

Pay and Benefits

Salary: EUR 35,000 - 45,000

Key Requirements

  • •Más de 1 año de experiencia previa como Account Manager.
  • •Capacidad para adaptarse y alcanzar objetivos con interés en el sector de la belleza.
  • •Experiencia usando y analizando datos e informes para mejorar el rendimiento.
  • •Experiencia en un entorno de llamadas salientes o un puesto de ventas relacionado (preferible).
  • •Capacidad para comunicar a clientes en portugués y español (idealmente también inglés avanzado).
Experience:1+ yearsBeautyBeauty & wellness
Skills:Consultative sellingRelationship buildingCommunicationData analysisProactivity
Languages:SpanishPortugueseEnglish
Tech Stack:Google Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn