Sr Customer Care Specialist (Manheim)

AutoTrader.com
Phoenix
Workplace: HybridFull timeUSD 22.02 - 33.08 hourlyFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Adaptability","Multi-tasking","Customer advocacy"]

Serve as a client advocate for Manheim customers, owning high-volume tasks while ensuring accurate, timely resolutions. You’ll use knowledge bases, systems, and tools to maintain client records, manage documentation, and communicate effectively via phone/email. The role focuses on client satisfaction, problem research and solution delivery, vehicle dispatch across regions, and assisting onboarding by guiding applicants through next steps.

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FursaFursa
AutoTrader.com
AutoTrader.com
6 days ago

Sr Customer Care Specialist (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve as a client advocate for Manheim customers, owning high-volume tasks while ensuring accurate, timely resolutions. You’ll use knowledge bases, systems, and tools to maintain client records, manage documentation, and communicate effectively via phone/email. The role focuses on client satisfaction, problem research and solution delivery, vehicle dispatch across regions, and assisting onboarding by guiding applicants through next steps.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer needs efficiently by becoming proficient in knowledge base requirements and providing accurate task ownership.
  • •Use platforms, systems, and tools to maintain client records, transactions, documentation, and relevant data.
  • •Document conversations in designated systems to ensure handoff continuity and maintain accurate client profiles.
  • •Research issues, identify client needs, and provide solutions or alternatives while meeting key performance criteria.
  • •Assist onboarding by providing application and registration status, guidance on next steps, and handling inbound vehicle dispatch requests.

Pay and Benefits

Salary: USD 22.02 - 33.08 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED required; college degree preferred (or equivalent experience).
  • •At least 4 years of customer service experience (or equivalent).
  • •Excellent oral and written communication skills in phone or email contexts.
  • •Attention to detail, follow-through, and ability to adapt in a changing environment.
  • •Ability to multi-task in a fast-paced, high-energy environment and deliver customer-focused service.
Experience:4+ years
Education:High School
Skills:CommunicationAttention to detailAdaptabilityMulti-taskingCustomer advocacy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn