NTT

1 month ago

Helpdesk Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance and training for IT devices, applications, and processes. Record, update, and escalate support issues promptly, while supporting end-user onboarding activities. Coordinate with internal IT teams on system testing, integration, and maintenance, and contribute to discovering and improving IT tools and processes. You’ll work in a 24/7 rotational shift environment with work from office mandatory.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements, and learn other IT business areas as needed.

Key Requirements

•Provide excellent English written and verbal communication skills.
•Demonstrate exceptional customer service skills and comfort working with various stakeholders.
•Have strong troubleshooting skills for bug-finding and resolution.
•Understand IT software and hardware troubleshooting for Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Be able to work independently within a diverse global team and be willing to learn and grow in other IT business areas.

Skills:Excellent communicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:ITSMWin 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT