1 day ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a technical advisor to customers, aligning Zscaler solutions to customer goals and technical challenges to drive long-term satisfaction and adoption. Build strong stakeholder relationships through periodic reviews, identify growth opportunities, and recommend risk mitigations as technical hurdles arise. Master Zscaler products to contribute to internal and customer knowledge bases, while collaborating with Sales, Support, and Product to deliver a seamless customer experience.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive satisfaction.
•Build deep stakeholder relationships, run periodic reviews, and identify strategic growth opportunities.
•Anticipate technical hurdles and provide proactive recommendations with risk-mitigation strategies.
•Master Zscaler products and services to contribute best-practice content for knowledge bases.
•Collaborate with Sales, Support, and Product teams to ensure a seamless, high-impact customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

•5+ years in customer-facing roles combining technical expertise and account management.
•Lead product feature implementations and drive best-practice adoption.
•Proficiency with operating systems including Linux, Unix, and Free BSD.
•Hands-on troubleshooting of network issues using Ping, Traceroute, and MTR.
•Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS.

Experience:5+ years

Skills:Customer obsessionCollaborationOwnershipProblem-solvingGrowth mindset

Languages:English

Tech Stack:LinuxUnixFree BSDPingTracerouteMTRHTTPSMTPFTPDNSSASESSEZTNASAMLLDAPOAuth

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 day ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive satisfaction.
•Build deep stakeholder relationships, run periodic reviews, and identify strategic growth opportunities.
•Anticipate technical hurdles and provide proactive recommendations with risk-mitigation strategies.
•Master Zscaler products and services to contribute best-practice content for knowledge bases.
•Collaborate with Sales, Support, and Product teams to ensure a seamless, high-impact customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

•5+ years in customer-facing roles combining technical expertise and account management.
•Lead product feature implementations and drive best-practice adoption.
•Proficiency with operating systems including Linux, Unix, and Free BSD.
•Hands-on troubleshooting of network issues using Ping, Traceroute, and MTR.
•Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS.

Experience:5+ years

Skills:Customer obsessionCollaborationOwnershipProblem-solvingGrowth mindset

Languages:English

Tech Stack:LinuxUnixFree BSDPingTracerouteMTRHTTPSMTPFTPDNSSASESSEZTNASAMLLDAPOAuth

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn