Sephora

3 weeks ago

Assistant Manager, Digital Onsite Operations Excellence (Singapore, SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Assistant Manager leading the operational backbone for Sephora SEAO ecommerce, owning BAU governance, the onsite tools ecosystem, and a strategy to grow organic sales. You’ll align marketing launches, content execution and platform performance with cross-functional partners, building scalable processes and driving revenue uplift across multi-market operations.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own BAU Operation governance across all markets — setting and enforcing operational standards, SOPs, and playbooks that ensure quality and consistency at scale
•Oversee campaign operations strategy, with the Onsite Operation Executive PIC leading day-to-day execution
•Manage vendor and BPO partnerships, monitoring SLAs, and resolving escalations with speed and accountability
•Partner with Regional Managers to identify and prioritize organic sales opportunities, translating onsite data into a clear optimization roadmap that drives measurable conversion and revenue uplift
•Partner with Content & Experience team to operationalize marketing stories and newness launches, translating brand narratives into the right onsite components and executing with precision

Key Requirements

•5 to 7 years of experience in Ecommerce operations, digital platform management, or a closely related field
•Operationally excellent – you build clean, scalable systems; SOPs and playbooks are outputs, not afterthoughts
•Commercially minded – you connect operational decisions to revenue outcomes and think in terms of sales impact, not just process compliance
•Tools-savvy and data-driven – comfortable in CMS platforms, promotional tools, and analytics tools (Contentsquare, CommerceTools, or similar); you learn fast and can train others
•A strong stakeholder communicator – you manage up, across, and with market teams with clarity; you distill complexity into crisp written comms

Experience:5-7 yearsEcommerceRetailCosmeticsBeauty

Skills:CommunicationStakeholder managementProblem-solving

Languages:English

Tech Stack:Contentful CMSCommerceToolsContentsquareBrazePerfectCorpAppsFlyer

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sephora

3 weeks ago

Assistant Manager, Digital Onsite Operations Excellence (Singapore, SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own BAU Operation governance across all markets — setting and enforcing operational standards, SOPs, and playbooks that ensure quality and consistency at scale
•Oversee campaign operations strategy, with the Onsite Operation Executive PIC leading day-to-day execution
•Manage vendor and BPO partnerships, monitoring SLAs, and resolving escalations with speed and accountability
•Partner with Regional Managers to identify and prioritize organic sales opportunities, translating onsite data into a clear optimization roadmap that drives measurable conversion and revenue uplift
•Partner with Content & Experience team to operationalize marketing stories and newness launches, translating brand narratives into the right onsite components and executing with precision

Key Requirements

•5 to 7 years of experience in Ecommerce operations, digital platform management, or a closely related field
•Operationally excellent – you build clean, scalable systems; SOPs and playbooks are outputs, not afterthoughts
•Commercially minded – you connect operational decisions to revenue outcomes and think in terms of sales impact, not just process compliance
•Tools-savvy and data-driven – comfortable in CMS platforms, promotional tools, and analytics tools (Contentsquare, CommerceTools, or similar); you learn fast and can train others
•A strong stakeholder communicator – you manage up, across, and with market teams with clarity; you distill complexity into crisp written comms

Experience:5-7 yearsEcommerceRetailCosmeticsBeauty

Skills:CommunicationStakeholder managementProblem-solving

Languages:English

Tech Stack:Contentful CMSCommerceToolsContentsquareBrazePerfectCorpAppsFlyer

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn