Highspot

4 weeks ago

Sr. Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Senior Technical Account Manager responsible for guiding mid-to-upper-market customers through the Highspot platform, delivering hands-on technical guidance, and helping teams adopt AI-powered features. You will translate platform data into business insights, drive adoption, and partner with CSMs, AEs, Implementation, Support, Product, and Engineering to improve retention, expansion, and value realization across large, complex organizations.

Location: Alberta, British Columbia, Ontario

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
•Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
•Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
•Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
•Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.

Travel: Low travel

Pay and Benefits

Salary: CAD 129,000 - 201,000

Perks:Paid LeaveRrsp MatchingCommuter BenefitsVolunteer DaysHealth Insurance

Key Requirements

•4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.
•Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
•Solid understanding of software development processes, integrations, and modern SaaS architectures.
•Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.
•Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

Experience:4+ years

Skills:CommunicationProblem-solvingRelationship-buildingAnalytical thinking

Tech Stack:SAMLOIDCSCIMREST APIsCRMSaaSAI

Company Brief

Highspot

Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn

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Highspot

4 weeks ago

Sr. Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Location: Alberta, British Columbia, Ontario

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
•Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
•Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
•Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
•Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.

Travel: Low travel

Pay and Benefits

Salary: CAD 129,000 - 201,000

Perks:Paid LeaveRrsp MatchingCommuter BenefitsVolunteer DaysHealth Insurance

Key Requirements

•4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.
•Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
•Solid understanding of software development processes, integrations, and modern SaaS architectures.
•Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.
•Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

Experience:4+ years

Skills:CommunicationProblem-solvingRelationship-buildingAnalytical thinking

Tech Stack:SAMLOIDCSCIMREST APIsCRMSaaSAI

Company Brief

Highspot

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn