Consultant / Manager - Nigeria

Visa
Lagos
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Client relationship building","Data-driven decision-making","Communication","Critical thinking","Prioritization"]

Own the end-to-end client services relationship for Visa Value Added Services clients, guiding implementation toward faster time to value and driving product adoption. Partner with Sales and Product teams to maximize benefits realization, define client support/service strategies (including automation), and lead client education and operational reviews. Serve as the trusted advocate and escalation point for major incidents, while monitoring client health, translating insights into actions, and spotting opportunities for improved performance.

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FursaFursa
Visa
Visa
14 hours ago

Consultant / Manager - Nigeria

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end client services relationship for Visa Value Added Services clients, guiding implementation toward faster time to value and driving product adoption. Partner with Sales and Product teams to maximize benefits realization, define client support/service strategies (including automation), and lead client education and operational reviews. Serve as the trusted advocate and escalation point for major incidents, while monitoring client health, translating insights into actions, and spotting opportunities for improved performance.
Location: Lagos
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Oversee implementation of new Visa products by coordinating client and Visa teams to improve readiness and accelerate time to value.
  • •Ensure client operational goals and success metrics are understood across the client’s Visa product landscape.
  • •Execute client success plans with account teams to track adoption and performance outcomes for deployed products.
  • •Drive initiatives to improve client adoption using Visa self-service tools and lead periodic operational reviews.
  • •Act as an escalation point for significant issues and crisis responses, while monitoring client health and partnering with specialist Visa teams to optimize performance.

Key Requirements

  • •5+ years of relevant work experience with a Bachelor’s degree, or 3+ years with an Advanced degree (e.g., Masters, MBA, JD, MD).
  • •Experience analyzing data and translating findings into actionable business recommendations.
  • •Proficiency using Microsoft Office tools such as Excel, PowerPoint, and Word.
  • •Ability to represent technical and/or business issues and solutions to influence audiences at multiple organizational levels.
  • •Strong client relationship and success planning experience, including measurable action plans and clear client engagement under deadlines.
Experience:5+ yearsPayments
Education:Bachelor's
Skills:Client relationship buildingData-driven decision-makingCommunicationCritical thinkingPrioritization
Tech Stack:Microsoft OfficeExcelPowerPointWordMicrosoft CopilotClaude Code

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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