Customer Care Representative – German Speaking

Serve as the frontline point of contact for Lucid customers across phone, email, chat, and in-person interactions at Lucid Studios. Provide empathetic, accurate guidance on vehicle features, charging, software updates, and service appointments. Coordinate service scheduling with Service Centers and Mobile Service teams, track cases, and proactively follow up. Use CRM and digital tools to resolve issues and capture feedback, escalating recurring problems to improve the customer experience.