Customer Care Representative – German Speaking

Lucid Motors
Hilversum, Amsterdam
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Empathy","Problem-solving","Patience","Customer focus"]

Serve as the frontline point of contact for Lucid customers across phone, email, chat, and in-person interactions at Lucid Studios. Provide empathetic, accurate guidance on vehicle features, charging, software updates, and service appointments. Coordinate service scheduling with Service Centers and Mobile Service teams, track cases, and proactively follow up. Use CRM and digital tools to resolve issues and capture feedback, escalating recurring problems to improve the customer experience.

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Lucid Motors
Lucid Motors
1 month ago

Customer Care Representative – German Speaking

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the frontline point of contact for Lucid customers across phone, email, chat, and in-person interactions at Lucid Studios. Provide empathetic, accurate guidance on vehicle features, charging, software updates, and service appointments. Coordinate service scheduling with Service Centers and Mobile Service teams, track cases, and proactively follow up. Use CRM and digital tools to resolve issues and capture feedback, escalating recurring problems to improve the customer experience.
Location: Hilversum, Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Serve as the primary point of contact for customer inquiries via phone, email, chat, and in-person interactions at Lucid Studios.
  • •Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
  • •Resolve customer issues efficiently while maintaining a luxury-brand tone and experience.
  • •Schedule and manage service appointments with Service Centers and Mobile Service teams; track service cases and proactively follow up.
  • •Capture customer feedback and escalate recurring issues to improve processes, product quality, and the overall experience.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kEquityCash Incentive

Key Requirements

  • •Experience in customer service, automotive, EV, luxury retail, or tech environments.
  • •Strong communication skills in German and English; French is a plus.
  • •Ability to handle complex inquiries with patience, clarity, and empathy.
  • •Comfortable working with CRM systems and digital tools in a fast-changing technology environment.
  • •Passion for sustainability, innovation, and premium customer experiences.
Experience:AutomotiveEVLuxury retailTech
Skills:CommunicationEmpathyProblem-solvingPatienceCustomer focus
Languages:GermanEnglishFrench
Tech Stack:CRMDigital tools

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn