Quality & Training Specialist - Video Safety Operations - Dublin - Swedish Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Stakeholder management","Training delivery","Analytical thinking"]

Own quality assurance for video moderation by running analytical audits, tracking accuracy and appeal performance targets, and using Root Cause Analysis to uncover recurring quality issues. Interpret safety policies and validate benchmark “golden sets” to improve enforcement consistency. Lead calibration sessions, coordinate with cross-functional partners, and help cascade new policy updates through training. Use QA dashboards and AI to generate weekly/monthly reporting on error trends and policy gaps.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Swedish Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own quality assurance for video moderation by running analytical audits, tracking accuracy and appeal performance targets, and using Root Cause Analysis to uncover recurring quality issues. Interpret safety policies and validate benchmark “golden sets” to improve enforcement consistency. Lead calibration sessions, coordinate with cross-functional partners, and help cascade new policy updates through training. Use QA dashboards and AI to generate weekly/monthly reporting on error trends and policy gaps.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, and Appeal success rates).
  • •Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines and standards.
  • •Interpret safety guidelines and validate “golden sets” to guide enforcement accuracy, including expert judgment on complex or high-risk cases under quality methodologies.
  • •Lead calibration sessions for moderation consistency and partner with cross-functional stakeholders to simplify policy explanations and drive global quality goals.
  • •Manage and resolve edge cases, oversee operational escalation and policy cascading, and prepare weekly/monthly reports using QA dashboards, RCA tools, and calibration platforms; support training rollouts for policy updates.

Key Requirements

  • •Proven analytical quality assurance experience, including conducting audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
  • •Strong ownership and problem-solving skills using Root Cause Analysis (RCA) to identify trends and recommend process optimizations that reduce error rates while supporting high-speed moderation.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent cross-functional communication skills to lead calibration sessions and deliver training aligned to global quality goals.
  • •Fluency in Swedish (required) and English (primary working language), plus proficiency with technical reporting, QA/calibration tools, and AI to streamline workflows.
Experience:Trust and safetyComplianceVideo safety operations
Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementTraining deliveryAnalytical thinking
Languages:SwedishEnglish
Tech Stack:AIData visualizationQA dashboardsCalibration platformsRoot Cause Analysis (RCA)

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn