Customer Service Manager
Ferguson
United States
Workplace: HybridFull timeUSD 4,124.7 - 9,075Function: Customer Support (Service Desk)Skills: ["Communication","Coaching","Problem-solving","Process improvement","Organizational skills"]Lead the Amerock customer service team by managing day-to-day operations, staffing, and escalations. Drive customer service performance using metrics, coaching associates, and improving processes and technology to enhance customer experience. Collaborate cross-functionally to refine systems, document best practices, and implement new tools that increase productivity. Based in Huntersville, NC with a hybrid schedule (3 days in office, 2 days remote).
