Customer Support Billing Specialist l

EquipmentShare
Columbia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Organizational skills","Attention to detail","Communication","Multi-tasking"]

Provide multi-channel customer support for billing and payment inquiries, partnering with Accounts Receivable, Collections, and Rental Operations. Handle phone, chat, and email requests with accurate, timely responses; troubleshoot and reconcile discrepancies; issue invoices/credit notes and resolve disputes. Maintain customer account and billing configurations in internal systems (including Intercom and ES Admin/T3), support onboarding education, and document customer interactions to ensure consistent service quality.

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FursaFursa
EquipmentShare
EquipmentShare
2 days ago

Customer Support Billing Specialist l

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide multi-channel customer support for billing and payment inquiries, partnering with Accounts Receivable, Collections, and Rental Operations. Handle phone, chat, and email requests with accurate, timely responses; troubleshoot and reconcile discrepancies; issue invoices/credit notes and resolve disputes. Maintain customer account and billing configurations in internal systems (including Intercom and ES Admin/T3), support onboarding education, and document customer interactions to ensure consistent service quality.
Location: Columbia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer billing and payment inquiries via telephone, chat, and email, providing clear, professional, and timely support.
  • •Update and maintain customer billing configurations and user/profile information in ES Admin/T3 systems, and accurately document customer interactions.
  • •Process customer payments (credit card and ACH) and troubleshoot/reconcile billing and payment information to resolve discrepancies.
  • •Issue invoices, statement copies, and customer credit notes; manage invoice disputes and ensure dispute resolution is communicated and concluded in the system.
  • •Collaborate with Accounts Receivable, Collections, Rental Operations, and TAMs to support onboarding education, resolve purchase order inquiries, and route related credit/payables/tax requests.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •Bilingual in English/Spanish is required.
  • •High school diploma required; college degree desired.
  • •At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment.
  • •Strong organizational skills with attention to detail and accuracy, including the ability to multi-task across programs and applications.
  • •Working knowledge of G-Suite (Gmail, Google Docs, Sheets, Drive) and strong written/verbal communication skills.
Experience:1+ years
Education:High School
Skills:Customer serviceOrganizational skillsAttention to detailCommunicationMulti-tasking
Languages:EnglishSpanish
Tech Stack:G-SuiteGmailGoogle DocsGoogle SheetsGoogle DriveIntercomES AdminT3SlimCDStripeDirect Pay PortalACHCredit card

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn