NTT

4 months ago

BPO Senior Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide front-line supervision for an operations team of 35+ employees, overseeing a US healthcare payer claims adjudication process. Assign work, manage hiring and staffing, and ensure high-quality client service. Monitor team performance, report results and issues to higher leadership, handle escalated client/account problems, and support career development through performance and pay discussions. Analyze data to identify trends for root-cause analysis and maintain accurate records.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Provide front-line supervision to an operational team of 35+ employees.
•Oversee the US healthcare payer claims adjudication process and ensure high-quality client service.
•Assign work to direct reports and support escalated client or account issues.
•Recommend actions for hiring, firing, promotions, and disciplinary decisions; manage staffing and workforce effectiveness.
•Monitor team performance, report results/issues to higher-level leadership, compile/analyze data for trend and root-cause analysis, and maintain accurate record keeping.

Key Requirements

•Typically requires 5–9 years of relevant experience.
•Be open to working night shifts.
•Have an undergraduate degree or an equivalent combination of education and work experience.
•Demonstrate solid communication skills and strong client service skills.
•Demonstrate leadership capabilities and knowledge of project management principles and methodologies.

Experience:5-9 years

Education:Bachelor's

Skills:CommunicationClient serviceLeadershipProblem-solvingAnalytical skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT