Head of Customer Education

Heidi Health
Melbourne, Sydney
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Change management","Stakeholder alignment","Problem-solving","Execution"]

Define and scale how healthcare organizations learn, adopt, and succeed with an AI Care Partner. Partner cross-functionally to design onboarding, activation, and workflow integration strategies across healthcare settings. Build scalable education programs (eLearning, certifications, workshops, videos, guides), develop enterprise training and rollout plans, and drive adoption and commercial outcomes through education operations, metrics, and a global training network.

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Heidi Health
Heidi Health
12 hours ago

Head of Customer Education

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Define and scale how healthcare organizations learn, adopt, and succeed with an AI Care Partner. Partner cross-functionally to design onboarding, activation, and workflow integration strategies across healthcare settings. Build scalable education programs (eLearning, certifications, workshops, videos, guides), develop enterprise training and rollout plans, and drive adoption and commercial outcomes through education operations, metrics, and a global training network.
Location: Melbourne, Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Define customer learning and adoption strategies for onboarding, activation, and workflow integration across healthcare settings and segments.
  • •Build and continuously improve scalable education programs, including eLearning, onboarding pathways, certifications, workshops, videos, guides, and self-serve learning.
  • •Develop enterprise training and rollout plans for strategic customers, supporting implementation success, change management, and workflow redesign.
  • •Drive education-led commercial outcomes such as retention, expansion readiness, product utilization, and long-term adoption success.
  • •Own education operations and measurement; manage and coordinate global in-field trainers and build an efficient global training capability.

Pay and Benefits

Perks:Learning BudgetWellness StipendHome OfficeParental LeaveFertility SupportWork FromEquity

Key Requirements

  • •Experience in customer education, enablement, customer success, implementation, or learning & development in a SaaS or healthcare environment.
  • •Strong understanding of customer adoption, change management, and operational enablement.
  • •Experience building scalable eLearning and customer education programs.
  • •Ability to connect education outcomes to retention, expansion, and long-term value.
  • •Hands-on capability to move from strategy to execution, plus experience managing distributed trainers or enablement programs.
Experience:SaaSHealthcare
Skills:CommunicationChange managementStakeholder alignmentProblem-solvingExecution

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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