Customer Care Agent (RSA) with German and English (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Calm under pressure","Teamwork","Reliability"]

Serve as the first point of contact for roadside emergencies in Allianz Partners’ Road Mobility RSA division. Handle inbound emergency calls, gather customer/vehicle details, coordinate towing and on-the-spot repairs, and manage follow-ups. Progress through back-office case processing and complex international repatriation cases, including provider and customer communication, escalations, and AI-assisted dispatch workflows while ensuring data governance and security.

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FursaFursa
Allianz
Allianz
3 days ago

Customer Care Agent (RSA) with German and English (m/f/d) (Bucarest, RO, 020339)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the first point of contact for roadside emergencies in Allianz Partners’ Road Mobility RSA division. Handle inbound emergency calls, gather customer/vehicle details, coordinate towing and on-the-spot repairs, and manage follow-ups. Progress through back-office case processing and complex international repatriation cases, including provider and customer communication, escalations, and AI-assisted dispatch workflows while ensuring data governance and security.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer inbound emergency calls, gather customer and vehicle information, and assess situations accurately.
  • •Arrange roadside solutions such as towing, on-the-spot repairs (flat tire, battery jump-start), and replacement vehicle coordination.
  • •Process system-generated cases, coordinate emergency transport with service providers, and update case status in Allianz systems.
  • •Handle secondary services and multi-step scenarios, including car rental confirmations and vehicle pickup coordination.
  • •Manage complex international cases and escalations, coordinating vehicle repatriation and communicating with customers in unresolved or sensitive situations.

Key Requirements

  • •German language proficiency at B2 level or above for customer interactions and provider coordination in German-speaking markets.
  • •English language proficiency at B1 level or above for internal communication, system navigation, and cross-border case coordination.
  • •Customer-first mindset with empathy, patience, and the ability to stay calm in emergency situations.
  • •Comfort working with digital tools and systems; experience with AI-assisted customer service or dispatch tools is a plus.
  • •Willingness to work shift-based hours, including evenings, nights, and weekends, after training.
Skills:EmpathyCommunicationCalm under pressureTeamworkReliability
Languages:GermanEnglish
Tech Stack:AIMachine learningData analyticsCloud-based toolsDigital toolsDispatch tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn