Overnight Customer Experience Representative, Active Trader

Robinhood
Chicago, Denver, Texas
Workplace: HybridFull timeUSD 28.1 - 34.5Function: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Empathy","Problem-solving","Collaboration","De-escalation","Continuous learning"]

Help active traders resolve complex issues in options trading and margin, using empathy and product expertise to ensure customers feel understood. Support customer-experience initiatives by analyzing trends and escalating insights using data analytics. Build subject-matter expertise, contribute to knowledge bases and training, and handle escalated cases while maintaining regulatory compliance. The role is based in Chicago, Denver, and Westlake with an onboarding in-person period and overnight remote shifts.

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Robinhood
Robinhood
1 day ago

Overnight Customer Experience Representative, Active Trader

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Last checked: 1 hour agoStatus: Live

Job Summary

Help active traders resolve complex issues in options trading and margin, using empathy and product expertise to ensure customers feel understood. Support customer-experience initiatives by analyzing trends and escalating insights using data analytics. Build subject-matter expertise, contribute to knowledge bases and training, and handle escalated cases while maintaining regulatory compliance. The role is based in Chicago, Denver, and Westlake with an onboarding in-person period and overnight remote shifts.
Location: Chicago, Denver, Texas
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support customer experience initiatives by collaborating with cross-functional teams to improve ASAT and QA metrics.
  • •Identify, analyze, and resolve complex customer issues with thorough, effective solutions to enhance customer satisfaction.
  • •Develop expertise in Options and Margin trading to handle technical customer queries.
  • •Use customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
  • •Address escalated customer issues, balancing swift resolution with regulatory compliance, and support Event Contracts upon obtaining Series 3 licensure.

Pay and Benefits

Salary: USD 28.1 - 34.5
Perks:Health Insurance401kLife InsuranceDisability InsuranceFertility BenefitsPaid LeaveSick TimeParental Leave

Key Requirements

  • •1+ years of customer experience within financial services, with interest in working with active traders or on a trade desk.
  • •Active Series 7 & 63.
  • •Series 3 required in the first 120 days.
  • •Willingness to learn options and margins.
  • •Proven ability to collaborate cross-functionally (Product, Compliance, Engineering) and effectively handle escalated customers via de-escalation.
Experience:1+ yearsFinancial servicesTradingFintech
Skills:EmpathyProblem-solvingCollaborationDe-escalationContinuous learning
Licenses:Series 3
Certifications:Series 7Series 63Series 3
Tech Stack:Salesforce

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn