Call Center Agent

Live Nation Entertainment
Athens
Part timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer focus","Customer service","Data entry","Listening","Phone skills","Problem solving","Verbal communication","Active listening","Multi-tasking","Prioritization","Time management","Flexibility","Adaptability"]

Answer inbound customer calls for Ticketmaster, helping complete orders, resolve issues, and provide event/account information. Follow call center scripts, troubleshoot problems, handle complaints, and route calls to the right resources. Respond to inquiries by phone and email, including written requests via Zendesk and social media, while documenting call details and maintaining accurate customer data in the call center database.

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Live Nation Entertainment
Live Nation Entertainment
3 days ago

Call Center Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Answer inbound customer calls for Ticketmaster, helping complete orders, resolve issues, and provide event/account information. Follow call center scripts, troubleshoot problems, handle complaints, and route calls to the right resources. Respond to inquiries by phone and email, including written requests via Zendesk and social media, while documenting call details and maintaining accurate customer data in the call center database.
Location: Athens
Employment Type: Part time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage large amounts of inbound customer calls in a timely manner and complete orders/selling tickets.
  • •Follow call center scripts when handling different topics.
  • •Handle customer inquiries by telephone and email, including help desk (Zendesk) and social media requests.
  • •Research required information using available resources and resolve customer complaints while providing accurate information.
  • •Enter and update customer data in the system/call centre database, document call details per SOPs, and route/follow up as necessary.

Key Requirements

  • •1 year experience on Call Center.
  • •Deep knowledge of Ticketmaster (Tickethour) technology to support customers.
  • •Proficient in MS Office products and call centre (Call Center) equipment/software programs.
  • •Strong attention to detail.
  • •Bachelor's degree in Customer Service or a related field (desired).
Education:Bachelor's in Customer Service
Skills:Customer focusCustomer serviceData entryListeningPhone skillsProblem solvingVerbal communicationActive listeningMulti-taskingPrioritizationTime managementFlexibilityAdaptability
Tech Stack:TicketmasterTickethourMS OfficeZendeskCall Center

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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