Figma

2 weeks ago

Customer Success Manager (São Paulo, Brazil)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own the adoption journey for a portfolio of large, strategic customers by translating customer goals and success metrics into tailored enablement plans. Use product data to drive measurable value delivery, document bespoke strategies, and share best practices and Figma expertise. Partner cross-functionally with account and onboarding teams to support renewals and expansion, and deliver live, scalable training sessions customized to customer maturity across Latin America.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Use customer goals and success metrics, informed by product data, to plan proactive engagement strategies that deliver measurable value.
•Document proactive engagement strategies as bespoke enablement plans.
•Share best practices, use cases, and product expertise to help customers unlock the full value of Figma.
•Deliver live, scalable training sessions customized to customer maturity and needs.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
•Excellent communication skills across a wide range of customer personas.
•Strong product knowledge with a customer-first, consultative approach to driving adoption.
•A track record of delivering impactful outcomes while adapting to evolving customer needs and collaborating cross-functionally.
•Fluency in Portuguese, Spanish, and English (written and spoken), supporting customers in Latin America.

Experience:4+ yearsSaaSCustomer success

Skills:CommunicationRelationship buildingConsultative problem-solvingStakeholder managementCross-functional collaboration

Languages:PortugueseSpanishEnglish

Tech Stack:FigmaAI

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

2 weeks ago

Customer Success Manager (São Paulo, Brazil)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Use customer goals and success metrics, informed by product data, to plan proactive engagement strategies that deliver measurable value.
•Document proactive engagement strategies as bespoke enablement plans.
•Share best practices, use cases, and product expertise to help customers unlock the full value of Figma.
•Deliver live, scalable training sessions customized to customer maturity and needs.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
•Excellent communication skills across a wide range of customer personas.
•Strong product knowledge with a customer-first, consultative approach to driving adoption.
•A track record of delivering impactful outcomes while adapting to evolving customer needs and collaborating cross-functionally.
•Fluency in Portuguese, Spanish, and English (written and spoken), supporting customers in Latin America.

Experience:4+ yearsSaaSCustomer success

Skills:CommunicationRelationship buildingConsultative problem-solvingStakeholder managementCross-functional collaboration

Languages:PortugueseSpanishEnglish

Tech Stack:FigmaAI

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn