Customer Enablement Manager (São Paulo, Brazil)

Figma
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Relationship building","Consultative problem-solving","Stakeholder management","Cross-functional collaboration"]

Own the adoption journey for a portfolio of large, strategic customers by translating customer goals and success metrics into tailored enablement plans. Use product data to drive measurable value delivery, document bespoke strategies, and share best practices and Figma expertise. Partner cross-functionally with account and onboarding teams to support renewals and expansion, and deliver live, scalable training sessions customized to customer maturity across Latin America.

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FursaFursa
Figma
Figma
1 month ago

Customer Enablement Manager (São Paulo, Brazil)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own the adoption journey for a portfolio of large, strategic customers by translating customer goals and success metrics into tailored enablement plans. Use product data to drive measurable value delivery, document bespoke strategies, and share best practices and Figma expertise. Partner cross-functionally with account and onboarding teams to support renewals and expansion, and deliver live, scalable training sessions customized to customer maturity across Latin America.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage the adoption journey for a portfolio of large, strategic customers.
  • •Use customer goals and success metrics, informed by product data, to plan proactive engagement strategies that deliver measurable value.
  • •Document proactive engagement strategies as bespoke enablement plans.
  • •Share best practices, use cases, and product expertise to help customers unlock the full value of Figma.
  • •Deliver live, scalable training sessions customized to customer maturity and needs.

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
  • •Excellent communication skills across a wide range of customer personas.
  • •Strong product knowledge with a customer-first, consultative approach to driving adoption.
  • •A track record of delivering impactful outcomes while adapting to evolving customer needs and collaborating cross-functionally.
  • •Fluency in Portuguese, Spanish, and English (written and spoken), supporting customers in Latin America.
Experience:4+ yearsSaaSCustomer success
Skills:CommunicationRelationship buildingConsultative problem-solvingStakeholder managementCross-functional collaboration
Languages:PortugueseSpanishEnglish
Tech Stack:FigmaAI

Company Brief

Figma
Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn