Devoteam

3 weeks ago

Business Relationship Manager (BRM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Act as the operational point of contact for managed cloud services, ensuring high-quality delivery and maximum customer satisfaction. Coordinate and communicate project progress for RUN services, partner with engineering on complex technical operations, and monitor service performance using KPIs. Handle escalations for technical incidents and support root-cause analyses, while assisting with project risk management and CAB change coordination.

Location: Spain

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the operational reference for managed cloud services with the Service Delivery Management team and market stakeholders.
•Supervise and communicate progress for RUN-mode projects, coordinating technical operations with engineering teams.
•Analyze service delivery performance using KPIs to control service levels and propose improvements.
•Manage technical incident escalations to ensure fast resolution and facilitate root-cause analyses (RCAs).
•Support project risk management and coordinate the Change Advisory Board (CAB) activities for products.

Pay and Benefits

Perks:Health InsuranceChildcareMeal AllowanceCommuter BenefitsLearning Budget

Key Requirements

•Minimum 2 years of experience in service delivery management, ideally in cloud software environments.
•Strong technical understanding of cloud technologies, SaaS architectures, and IT infrastructure.
•Fluent/advanced English and Spanish; a professional level of French is positively valued.
•Excellent oral and written communication skills to interact with stakeholders across responsibility levels.
•Desirable certifications in ITIL, ServiceNow, PowerBI or equivalent.

Experience:2+ yearsCloudSaaSService delivery management

Skills:CommunicationTeamworkSelf-managementCustomer orientationProblem resolution

Certifications:ITILServiceNowPowerBI

Languages:EnglishSpanishFrench

Tech Stack:CloudSaaSIT infrastructureKPIs

Company Brief

Devoteam

Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1995

Website LinkedIn

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Devoteam

3 weeks ago

Business Relationship Manager (BRM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the operational reference for managed cloud services with the Service Delivery Management team and market stakeholders.
•Supervise and communicate progress for RUN-mode projects, coordinating technical operations with engineering teams.
•Analyze service delivery performance using KPIs to control service levels and propose improvements.
•Manage technical incident escalations to ensure fast resolution and facilitate root-cause analyses (RCAs).
•Support project risk management and coordinate the Change Advisory Board (CAB) activities for products.

Pay and Benefits

Perks:Health InsuranceChildcareMeal AllowanceCommuter BenefitsLearning Budget

Key Requirements

•Minimum 2 years of experience in service delivery management, ideally in cloud software environments.
•Strong technical understanding of cloud technologies, SaaS architectures, and IT infrastructure.
•Fluent/advanced English and Spanish; a professional level of French is positively valued.
•Excellent oral and written communication skills to interact with stakeholders across responsibility levels.
•Desirable certifications in ITIL, ServiceNow, PowerBI or equivalent.

Experience:2+ yearsCloudSaaSService delivery management

Skills:CommunicationTeamworkSelf-managementCustomer orientationProblem resolution

Certifications:ITILServiceNowPowerBI

Languages:EnglishSpanishFrench

Tech Stack:CloudSaaSIT infrastructureKPIs

Company Brief

Devoteam

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1995

Website LinkedIn