Logistics Management

Serve as the primary customer focal point for Airbus Helicopters logistics activities, including spares, PBH, AOG, warranty, component repair and overhaul, and transport. Monitor and improve customer satisfaction and key logistics KPIs (e.g., turnover, gross margin, OTR5b/OTD6b, order ratio). Support the Customer Support Manager day to day, represent the business with customers and maintenance centers, ensure HSE and quality compliance, and feed sales opportunities and prospects through deep customer understanding.