Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Sales mindset","Persuasion","Active listening","Resilience"]

Drive revenue through high-volume outbound calls to Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Understand customer needs, recommend tailored solutions, and handle objections while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards. Work on a US–Canada aligned night shift from the office with company-provided pick-up/drop for night shifts.

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FursaFursa
NTT
NTT
3 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Drive revenue through high-volume outbound calls to Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Understand customer needs, recommend tailored solutions, and handle objections while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards. Work on a US–Canada aligned night shift from the office with company-provided pick-up/drop for night shifts.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •1–2 years of experience (freshers welcome), with BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and consultative, customer-focused selling.
  • •Ability to handle rejection with resilience and professionalism.
  • •Basic system/CRM handling experience.
Experience:1-2 yearsBPOSalesTelecom
Education:Bachelor's
Skills:CommunicationSales mindsetPersuasionActive listeningResilience
Languages:English
Tech Stack:CRMSystems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn