Manager III, Customer Engineer

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Coaching","Interpersonal skills","Problem-solving","Ethical conduct"]

Lead and coach customer engineers in your district by maintaining customer relationships, conducting regular customer visits, and serving as the prime interface with internal product divisions. Own account planning and support plans for system sales, manage RMA processes, and ensure accurate customer engineer hours tracking. Drive objectives and performance appraisals, monitor program results, and contribute to financial forecasting and cost efficiency while handling escalations and issue resolution.

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FursaFursa
Applied Materials
Applied Materials
5 days ago

Manager III, Customer Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Lead and coach customer engineers in your district by maintaining customer relationships, conducting regular customer visits, and serving as the prime interface with internal product divisions. Own account planning and support plans for system sales, manage RMA processes, and ensure accurate customer engineer hours tracking. Drive objectives and performance appraisals, monitor program results, and contribute to financial forecasting and cost efficiency while handling escalations and issue resolution.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Maintain customer relationships and perform regular customer visits across the district.
  • •Manage, coach, and direct all customer engineers, including objectives, performance appraisals, and corrective actions.
  • •Serve as the prime interface with product divisions including tech support, training, spares, and reliability.
  • •Own account planning and support plans for system sales to CSD management and sales-field engineering.
  • •Ensure system installation planning and execution, manage RMA procedures, and monitor customer engineer program performance and hours tracking accuracy.
Travel: Low travel

Key Requirements

  • •Develops and maintains customer relationships with relevant individuals across all levels in the district.
  • •Manages, coaches, and directs customer engineers, including salary planning, career planning, and performance appraisals.
  • •Provides support for system sales with CSD management and coordinates account planning with the District Sales Engineer.
  • •Executes escalation procedures and supports issue resolution through analysis and review of relevant factors.
  • •Ensures accurate customer engineer hours tracking and measures effectiveness, taking corrective action when needed.
Experience:SemiconductorSemiconductor manufacturingMaterials engineeringCustomer service
Skills:LeadershipCoachingInterpersonal skillsProblem-solvingEthical conduct
Tech Stack:Electrical EngineeringEngineering Maintenance

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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