Client Success Specialist

NTT
Texas
Workplace: RemoteFull timeUSD 78,000 - 146,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Stakeholder management","Consultative selling","Negotiation","Interpersonal communication","Account planning"]

Own client relationships post-sale to drive value, adoption, expansion, and on-time renewals for multiple small-to-medium IT services contracts. Serve as the primary trusted advisor and escalation point, partnering with sales and service delivery teams to reduce churn and pursue upsell/cross-sell. Use client success methodologies, tools, and KPIs, manage portfolio data quality, and lead strategic conversations grounded in financial and contract understanding.

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FursaFursa
NTT
NTT
4 weeks ago

Client Success Specialist

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Last checked: 23 hours agoStatus: Live

Job Summary

Own client relationships post-sale to drive value, adoption, expansion, and on-time renewals for multiple small-to-medium IT services contracts. Serve as the primary trusted advisor and escalation point, partnering with sales and service delivery teams to reduce churn and pursue upsell/cross-sell. Use client success methodologies, tools, and KPIs, manage portfolio data quality, and lead strategic conversations grounded in financial and contract understanding.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain client relationships up to management level, acting as a trusted advisor to improve CSAT and engagement outcomes.
  • •Manage adoption, expansion, and renewal charters: ensure feature adoption, drive upsell and cross-sell, and demonstrate value for on-time renewals.
  • •Serve as the escalation point for unresolved client issues, coordinating with relevant resolver groups to achieve satisfactory outcomes.
  • •Act as an active member of the regional/global client success practice by applying standard methodologies, tools, and KPIs and contributing to community best practices.
  • •Maintain client success management skills and ensure data quality management and up-to-date knowledge of company offers within the client portfolio.

Pay and Benefits

Salary: USD 78,000 - 146,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

  • •Bachelor’s degree (or equivalent) in information technology, sales, or a related field.
  • •Certification and working knowledge of ITIL practices.
  • •Seasoned experience in a client-facing role in sales, service, or consultancy within a large-scale (preferably multinational) IT services environment.
  • •Seasoned subject matter and services/product expertise across sales and operations.
  • •Ability to execute client renewals with minimal churn and support strategic client conversations using financial statements and contract management knowledge.
Experience:IT servicesMultinationalConsulting
Education:Bachelor's
Skills:Stakeholder managementConsultative sellingNegotiationInterpersonal communicationAccount planning
Certifications:ITIL
Tech Stack:ITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn