4 days ago

Customer Care Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead day-to-day customer care and operational activities for five regional distribution centers, supporting customer satisfaction through accurate quotations, order expediting, returns and credit resolution. Develop regional customer care processes, administer inventory and rental fleet operations, and coordinate freight, vendors, and purchase orders. Supervise warehouse operations teams, analyze daily cycle counting, and support training while maintaining responsive communication with customers and internal stakeholders.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and oversee the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager.
•Develop processes and procedures for regional customer care activities and ensure total customer satisfaction by responding to customer requirements within company guidelines.
•Execute customer quotation requests and effectively expedite customer and inventory orders.
•Manage distribution responsibilities including negotiating freight rates, managing inventory, analyzing/administering/ordering inventory, and administering the regional rental fleet.
•Process customer returns, credit requests, and credit problem resolution; coordinate with vendors and maintain prompt communication with customers and company personnel.

Pay and Benefits

Salary: USD 86,500 - 139,300

Perks:Health InsuranceDentalLife InsuranceVisionDisability401kPaid Leave

Key Requirements

•Bachelor’s degree preferred, or an equivalent combination of education and experience.
•4 years of management and/or inside sales related experience and/or training.
•Strong leadership capabilities, with experience working in a fast-paced environment.
•Experience in construction, fasteners, or welding industries (helpful).
•Ability to develop processes and procedures for regional customer care activities.

Experience:4+ yearsConstructionFastenersWeldingInside sales

Education:Bachelor's

Skills:LeadershipCommunicationProcess developmentCustomer focus

Company Brief

Stanley Black & Decker

Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website

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Stanley Black & Decker

4 days ago

Customer Care Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and oversee the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager.
•Develop processes and procedures for regional customer care activities and ensure total customer satisfaction by responding to customer requirements within company guidelines.
•Execute customer quotation requests and effectively expedite customer and inventory orders.
•Manage distribution responsibilities including negotiating freight rates, managing inventory, analyzing/administering/ordering inventory, and administering the regional rental fleet.
•Process customer returns, credit requests, and credit problem resolution; coordinate with vendors and maintain prompt communication with customers and company personnel.

Pay and Benefits

Salary: USD 86,500 - 139,300

Perks:Health InsuranceDentalLife InsuranceVisionDisability401kPaid Leave

Key Requirements

•Bachelor’s degree preferred, or an equivalent combination of education and experience.
•4 years of management and/or inside sales related experience and/or training.
•Strong leadership capabilities, with experience working in a fast-paced environment.
•Experience in construction, fasteners, or welding industries (helpful).
•Ability to develop processes and procedures for regional customer care activities.

Experience:4+ yearsConstructionFastenersWeldingInside sales

Education:Bachelor's

Skills:LeadershipCommunicationProcess developmentCustomer focus

Company Brief

Stanley Black & Decker

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website