4 days ago

Remote - Bilingual Financial Customer Care Service Representative

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Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide bilingual (French/English) credit card customer care by handling inbound calls and requests from cardholders and financial institution partners. Resolve inquiries across areas like secure codes, website support, points/rewards, card applications, sales, escalations, retention/activation, and balance inquiries. Validate customer information, identify needs, follow appropriate next steps, maintain program knowledge, and deliver timely resolutions with high customer satisfaction within the Credit Card Contact Centre team.

Location: Winnipeg, Manitoba, Alberta, New Brunswick, Nova Scotia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Manage incoming phone inquiries and requests from cardholders and financial institution partners, including secure code, website support, points/rewards, card applications, sales, escalations, retention, activation, and balance inquiries.
•Introduce and promote new services in a business development capacity.
•Validate customer information and requests; identify customer needs through customer contact.
•Analyze caller information to process the appropriate next step based on the inquiry type.
•Remain current on program information, business initiatives, and corporate products and processes.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRetirementDisability

Key Requirements

•Bilingual (French/English) capability to support financial customer inquiries.
•Handle incoming phone inquiries and requests from cardholders and financial institution partners.
•Validate customer information and requests, identify customer needs, and determine next steps by inquiry type.
•Maintain timely problem resolution and consistently deliver high customer satisfaction.
•Stay current on program information, business initiatives, and corporate products and processes.

Skills:Customer satisfactionProblem resolutionAttention to detail

Languages:FrenchEnglish

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT