Customer Success/Sales Trainer

Wing Assistant
Philippines
Workplace: RemoteFull timePHP 50,000 - 70,000 monthlyFunction: Customer Success & Account ManagementSkills: ["Communication","Coaching","Facilitation","Training","Quality assurance"]

Seasoned Customer Success Trainer to coach CSMs and similar client-facing teams, delivering QA-driven coaching, structured feedback, and targeted training plans. You will lead live training sessions, develop standard coaching materials, and analyze performance trends to drive long-term client success in a US-time-zone hybrid environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
2 months ago

Customer Success/Sales Trainer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Seasoned Customer Success Trainer to coach CSMs and similar client-facing teams, delivering QA-driven coaching, structured feedback, and targeted training plans. You will lead live training sessions, develop standard coaching materials, and analyze performance trends to drive long-term client success in a US-time-zone hybrid environment.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Coach and mentor CSMs to improve customer satisfaction, retention, and relationship management
  • •Conduct quality reviews on customer interactions and provide detailed feedback
  • •Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • •Collaborate with leadership on team skill development, training needs, and continuous improvement
  • •Lead training sessions and skill refreshers to reinforce best practices and performance standards

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly
Perks:Remote WorkHybrid Schedule

Key Requirements

  • •Experience coaching Customer Success Managers, Account Managers, or similar roles
  • •Solid foundation in quality assurance and structured feedback delivery
  • •Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • •Excellent communication, facilitation, and coaching skills
  • •Familiarity with CRMs and performance coaching tools
Experience:SaaSB2B servicesSubscription-based supportCS tools
Skills:CommunicationCoachingFacilitationTrainingQuality assurance
Languages:English
Tech Stack:HubspotPipedriveStripeDialpad

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website