Head of Customer Success (Mid-Market and SMB)
Vendelux
New York
Workplace: HybridFull timeUSD 150,000 - 250,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Leadership","Stakeholder management","Problem-solving","Data-driven"]Lead and scale Vendelux's Customer Success program for mid-market and SMB customers by coaching a team of CSMs, driving retention and expansion, and creating repeatable onboarding and retention playbooks. Align with Sales, Product, Support, and Marketing to optimize go-to-market motions and ensure clients achieve measurable business outcomes with the Vendelux platform.
