Implementation Manager

Alaan
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Project management","Stakeholder management","Data-driven mindset","Operational thinking","Communication"]

Own the end-to-end onboarding journey for a portfolio of customers, driving implementations from kickoff through successful activation. Manage integrations, spend category setup, card issuance, admin configuration, and finance team enablement, while acting as the primary point of contact to resolve blockers quickly. Partner across Sales, Customer Success, Product, Engineering, and Operations to improve customer outcomes, track activation and implementation metrics, and scale onboarding playbooks and SOPs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Alaan
Alaan
1 month ago

Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding journey for a portfolio of customers, driving implementations from kickoff through successful activation. Manage integrations, spend category setup, card issuance, admin configuration, and finance team enablement, while acting as the primary point of contact to resolve blockers quickly. Partner across Sales, Customer Success, Product, Engineering, and Operations to improve customer outcomes, track activation and implementation metrics, and scale onboarding playbooks and SOPs.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own customer implementations end-to-end from kickoff through successful activation.
  • •Manage onboarding activities including integrations, spend category setup, card issuance, admin configuration, and finance team enablement.
  • •Serve as the primary point of contact during implementation to keep customers on track and resolve blockers quickly.
  • •Partner with Sales for smooth handover and with Customer Success to transition customers after implementation.
  • •Collaborate with Product, Engineering, and Operations to resolve implementation challenges and track onboarding metrics to drive improvements.

Pay and Benefits

Perks:Travel AllowanceGym Membership

Key Requirements

  • •2-5 years of experience in implementation, customer onboarding, or technical customer success (preferably in SaaS, fintech, or payments).
  • •Proven experience managing customer implementations from kickoff through activation.
  • •Strong project and stakeholder management skills to handle multiple implementations simultaneously.
  • •Data-driven mindset using onboarding metrics to improve customer outcomes.
  • •Confident communication and comfort working with finance teams and cross-functional stakeholders.
Experience:2-5 yearsSaaSFintechPaymentsCustomer onboarding
Skills:Project managementStakeholder managementData-driven mindsetOperational thinkingCommunication
Tech Stack:ERPAccountingFinancial system integrations

Company Brief

Alaan
Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn