Implementation Manager

Own the end-to-end onboarding journey for a portfolio of customers, driving implementations from kickoff through successful activation. Manage integrations, spend category setup, card issuance, admin configuration, and finance team enablement, while acting as the primary point of contact to resolve blockers quickly. Partner across Sales, Customer Success, Product, Engineering, and Operations to improve customer outcomes, track activation and implementation metrics, and scale onboarding playbooks and SOPs.