Senior Tech Lead - IT Services App Support

Aon
Mexico City
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Stakeholder management","Root cause analysis","Cross-functional collaboration","Supplier management"]

Oversee application management and support for enterprise applications, ensuring stability, availability, and performance. Lead application lifecycle activities, manage support teams, and drive continuous improvement in service delivery. Maintain CMDB documentation, ensure proper user access, and enforce security and governance standards. Monitor SLA compliance with internal teams and vendors, track app performance, and coordinate incidents, service requests, issues, and changes while communicating with stakeholders and improving processes through automation.

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FursaFursa
Aon
Aon
7 months ago

Senior Tech Lead - IT Services App Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Oversee application management and support for enterprise applications, ensuring stability, availability, and performance. Lead application lifecycle activities, manage support teams, and drive continuous improvement in service delivery. Maintain CMDB documentation, ensure proper user access, and enforce security and governance standards. Monitor SLA compliance with internal teams and vendors, track app performance, and coordinate incidents, service requests, issues, and changes while communicating with stakeholders and improving processes through automation.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure enterprise application stability, availability, and performance by overseeing application management and support activities.
  • •Oversee application lifecycle activities and coordinate acquisition, installation, and configuration of authorized requests.
  • •Maintain accurate CMDB documentation and ensure authorized users have proper access to applications.
  • •Enforce security and governance standards, and manage incidents, service requests, issues, and changes.
  • •Monitor SLA compliance, track app performance and availability, coordinate vendor updates/custom configurations, and develop action plans for critical issues.

Key Requirements

  • •Complete bachelor’s degree.
  • •3 years of experience in similar technology positions.
  • •Solid knowledge of ITIL (Incident, Problem and Change Management) processes.
  • •Ability to manage cross-functional teams and supplier relationships.
  • •Analytical skills for root cause analysis and performance optimization.
Education:Bachelor's
Skills:CommunicationStakeholder managementRoot cause analysisCross-functional collaborationSupplier management
Languages:English
Tech Stack:ITILCMDBWordExcelPowerPoint

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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